Guardian Angel Senior Services ยท 1 month ago
Transitional Assistant Program Manager - Central/West MA
Massachusetts, United States
Full-time
Onsite
Entry, Mid Level
2+ years expGuardian Angel Senior Services is dedicated to assisting individuals with disabilities in transitioning to community living. The Transitional Assistant Program Manager will oversee participants moving from skilled nursing facilities, collaborating with discharge planners and case managers to ensure a smooth transition and support for independent living.
Health CareHome Health CareMedicalProfessional Services
Responsibilities
Serving as a point person for new referrals, performing an additional intake in order to properly assign TA Coordinators by caseload and skill sets
Assisting in the recruitment, training and onboarding of new TA Coordinators
Reviewing TA Coordinator caseloads and having regular meetings to review participants
Reviewing team TA plans and provide recommendations
Reviewing team billable hours and provide guidance for maximization
Serving as the Guardian Angel Ambassador/Liaison in asking questions and seeking guidance from MassAbility
Leading TA team meetings providing an agenda, ensuring participation and focusing on challenges, successes, new program information and resources and company initiatives
Assisting in refining and creating necessary documents and processes
Focusing on benchmarks such as HSE bonuses and conversion rates for ongoing Guardian Angel services
Performing business development by identifying new referral opportunities, arranging meetings and regular follow-up and relationship management
Identify training opportunities to maintain and improve TA service-related knowledge
Assisting in the evolution of this new role
Ensuring billing preparation is completed by company deadlines
Providing problem solving support to TA Coordinators
Maintaining a small participant caseload
Following MassAbility policies, procedures, and reporting in a timeframe manner
Assisting with housing search (interviews and tours), voucher, and housing applications
Assisting with core documents applications required by housing authorities, such as an ID or Social Security Card
Setting up apartments as preferred by participants
Maintaining active communication with MassAbility, ASAP and SNF case managers with updates on participants and attending transition meetings prior to participant discharge
Tracking and documenting direct services, housing application, shopping expenses and all communications related to participants
Coordinating with MassAbility. CM on home modifications needs
Initiating home assessments on housing space for suitable housing goods and furnishing
Purchasing furniture, housing goods and all essential items based on Participant preferences
Setting up utilities services as needed
Adequately updating service activity log, and submitting reimbursements in a timely fashion
To assist in the development of information concerning care plans
Arranging transportation under TA plan
Identify opportunities for SNF education on other services beneficial to all resident types provided by Guardian Angel
Qualification
Required
Have a college degree (preferably in a human service field), plus experience in providing community-based services to individuals with disabilities; or at least 2 years comparable, community-based, life or work experience providing services to individuals with disabilities and/or persons 65 years or older
Valid driver's license, clean driving record, and a reliable clean, insured vehicle that has had manufacturer's recommended scheduled services and transports client as appropriate
Ability to work flexibly to meet the occasional requirements to work outside normal hours
Maintain confidentiality of sensitive information
Utilize effective time management techniques to ensure tasks are prioritized, and deadlines are met
Complies with State/Federal regulatory acts and agency policies
Respect and maintain client confidentiality at all times
Reports concerns of client abuse or neglect
Refrains from discussing personal problems, concerns, or opinions with clients, or client representatives
Can communicate effectively in the language and communication style of the Participant to whom they provide services and his or her family
Company
Guardian Angel Senior Services
Guardian Angel Senior Services is a healthcare firm that provides home care services.
Founded in 2003North Billerica, Massachusetts, USA
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-10-31
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