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USAJOBS · 1 month ago

Health Operation Support Team, Health Service Administrator (O-6 Billet) Supervisory

Location Negotiable After Selection, USA

Full-time

Onsite

Mid, Senior Level

3+ years exp

USAJOBS is a part of the Department of Homeland Security, specifically the Immigration and Customs Enforcement Health Service Corps (IHSC). The Health Services Administrator supervises healthcare operations within IHSC, ensuring compliance with policies and regulations, managing personnel, and providing operational support across various facilities.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serves as the Responsible Health Authority (RHA), overseeing day-to-day healthcare operations, including fiscal, personnel, supply, engineering, medical records, and housekeeping functions

Ensure compliance with applicable policies, accreditation standards, laws, and regulations

Chair the local leadership team (TRIAD) alongside the Clinical Director and Nurse Manager to ensure consistent, high-quality care

Approve facility schedules to support mission requirements

Maintains a collaborative working relationship with ICE-Ero, Custody, and outside agencies as applicable

Serve as the point of contact for facility COOP planning and sentinel events

Provide staffing recommendations to ensure adequate levels based on patient care needs

Address patient issues, investigations, and problem resolution independently

Formulate and facilitate responses to patient inquiries and grievances

Supervise and mentor key personnel, including the Assistant Health Services Administrator (AHSA), Facility Healthcare Program Manager (FHPM), Facility Training Officer (FTO), and Facility Health and Safety Officer (FHSO)

Provide administrative supervision to government employees within the rating chain and manage personnel issues

Plan, direct, organize, and coordinate administrative operations

Collaborate with leadership on personnel and operational matters, providing resolutions to complex issues

Ensure confidentiality, security, and integrity of health records

Monitor contracted services, including staffing, translation, laboratory, hazardous waste disposal, equipment inspection, radiology, and other services

Monitor on-site contracts to ensure services rendered are consistent with the contract

Collaborates with Headquarters contracting officer representative (COR) to ensure compliance with Federal Acquisition Regulations (FAR) and address technical or contractual issues

Review invoices and vouchers for accuracy and compliance with the Prompt Payment Act

Serves as local liaison for language services and laboratory service contracts

Administer and monitor policies, procedures, and objectives for IHSC programs, including staffing, training, records management, clinical services, nursing, behavioral health, pharmacy, dental, and administration

Develop and implement local operating procedures (LOPs) aligned with IHSC policies and accreditation standards

Monitor compliance with DHS/ICE/IHSC policies and accreditation standards (ACA, NCCHC, PBNDS, FDS)

Serve as the primary representative for IHSC during incident reviews involving use of force

Reviews all employee files, to include training, credentialing, health and personnel to ensure compliance with IHSC policy and applicable accreditation standards

Ensures all employees receive an in-depth initial orientation and annual refresher training thereafter

Ensure timely completion of required documentation, reports, and mission-related data

Monitor incidents, sentinel events, and potential litigation situations, documenting corrective actions

Ensure all required meetings are held and documented in compliance with established policies and accreditation standards

Monitors and ensures completion of electronic health record (eHR) daily tasks

Evaluate the impact of healthcare delivery through organizational assessments and operational monitoring

Serve as the point of contact and liaison for facility taskings

Provide education and training to facility personnel on IHSC tasking processes

Delegate and monitor timely completion of taskings and ensure accuracy of responses

Submits final responses and supporting documentation

Manages Tasking timelines and expectations

Manage the medical facility budget and ensure fiscal responsibility

Iversee government-furnished property and supplies, ensuring they meet mission requirements

Communicate resource, equipment, personnel, and funding needs to appropriate authorities

Oversee the local government purchase program (P-Card) ensuring the proper level of medical equipment and supplies are available and accessible for full-time Clinic operations

Serves as liaison with RMU assets to address contracting issues related to services and staffing contracts

Maintain continuity of contracted services for daily operations

Travel up to 50% to provide onsite support and consultation

Serve as a subject matter expert (SME) for time-sensitive data and information requests

Act as liaison between ICE and custody to address concerns impacting the facility

Represent IHSC during high-level tours, including media, Congressional, and Senatorial visits

Conduct special projects and program management as directed by Deputy Chief

Other duties as assigned

Qualification

Healthcare administrationProgram managementPersonnel managementLeadership experienceClinical license maintenanceCPR/BLS certificationAnalytical skillsCorrectional health experienceDecision-making skillsProblem-solving skillsFlexibilityAdaptability

Required

You must be a U.S. citizen to apply for this position

You must successfully pass a background investigation

You must successfully pass a drug screen

Males born after 12/31/59 must certify registration with Selective Service

Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement

Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve a new 18-month commitment to IHSC

ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission

Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC

USPHS Call to Active Duty (CAD) candidates are not eligible for this position

Civilians are not eligible for this position

PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve

Master's degree in healthcare administration or related health field preferred

Minimum of three years of leadership experience, two years of program management experience, and two years of personnel management experience as a uniformed service officer

Maintenance of clinical license (if applicable) and fulfillment of licensing obligations

Eligible for DHS Secret Clearance, U.S. Government Official Passport, Level II Contracting Officer Representative (COR) Certification (within 12 months of hire), and CPR/BLS certification

Knowledge of healthcare delivery systems and issues affecting special populations

Flexibility and adaptability to sudden changes in schedules and requirements

Strong decision-making, analytical, and problem-solving skills

Ability to respond 24/7 to staff for consultation