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USAJOBS · 1 month ago

SUPERVISORY OPERATIONS SUPPORT SPECIALIST (Temporary Promotion)

Newark, New Jersey, USA

Full-time

Hybrid

Mid, Senior Level

$147K/yr - $191K/yr

1+ years exp

USCIS is America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Operations Support Specialist, you will oversee Operations Support Specialists who provide technical assistance to district and field managers and staff on a wide variety of administrative functions in support of the USCIS mission.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Provides supervisory, technical, and administrative direction to a team of Operations Support Specialists that are responsible for providing a variety of management services, advice, and guidance essential to the direction and operations of USCIS

Anticipates problems that evolve from the complex and dynamic nature of organizations served, and provides solutions that accommodate needs without compromising guiding management principles, effectiveness, efficiency, and productivity

Evaluates and monitors communication and information sharing processes, recommends appropriate changes to policy, and assists in the coordination of liaison activities related to administrative functions within the District

Provides advice and guidance directly to district leadership, operational managers, and incumbents on complex and difficult issues. Recommends innovative methods and strategies to resolve issues

Carries out EEO policies and program activities, employee discipline, resolves complaints and grievances not requiring referral to a higher authority and makes recommendations for solution of those referred to the next higher organizational level

Qualification

Human resources managementBudget managementOperational support evaluationReport writingProblem resolutionSupervisory skillsCommunication skillsTeam collaboration

Required

You must be a U.S. Citizen or U.S. National to apply for this position

Successfully pass a Background Investigation including financial disclosure

You must pass a drug screening

You must submit resume and supporting documentation

Males born after 12/31/1959 must be registered with the Selective Service

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service

You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government

Managing and providing technical advice on at least one of the following mission support programs: human resources management or budget and financial management

Evaluating and improving operational support program services and processes

Researching and writing reports and providing recommendations that provide authoritative guidance on complex mission support program issues

Providing guidance and collaborating with colleagues throughout all levels of the directorate and agency to resolve problems pertaining to administrative and multi-programmatic concerns and projects

You must provide a copy of your latest performance rating and rating of record (if separate documents) showing your rating score as at least fully successful or equivalent and or incentive awards or a justification of why you cannot provide them

If you are relying on your education to meet qualification requirements, education must be accredited by an accrediting institution recognized by the U.S. Department of Education