Apply on Employer Site

Fidelity Bank · 1 month ago

Director, Advanced Data Analytics and Insights

Boston, MA

Full-time

Hybrid

Mid Level

$162K/yr - $194K/yr

4+ years exp

Fidelity Bank is a financial services organization seeking a Director of Advanced Data Analytics and Insights. The role involves transforming data into actionable business insights to enhance the digital experience for customers and advisors, while collaborating with various stakeholders to measure the impact of product and service enhancements.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

Responsibilities

Presents and delivers actionable insights and recommendations to senior business leaders and product owners, enabling informed business and product decisions

Develops and executes learning agendas that inform strategic business decisions and tackle key business questions

Analyzes customer and advisor interactions to measure usability, effectiveness, and client satisfaction within the overall cross-channel client/advisor journey

Contributes to project strategy and deliverable planning

Partners and collaborates effectively with technology, business, and analytics colleagues in an Agile development environment

Develops and maintains working relationships with team members, client stakeholders, and peers

Communicates project updates and recommendations to senior stakeholders

Improves data analytics and insights capabilities and monitors innovation across the analytics industry

Qualification

Data AnalyticsAdobe AnalyticsSQLTableauExcelSnowflakeELKCommunicationCollaborationProblem Solving

Required

Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, Operations Research, or a closely related field (or foreign education equivalent) and six (6) years of experience as a Director, Advanced Data Analytics and Insights (or closely related occupation) performing data analytics in a financial services environment

Or, alternatively, Master's degree in Computer Science, Engineering, Information Technology, Information Systems, Operations Research, or a closely related field (or foreign education equivalent) and four (4) years of experience as a Director, Advanced Data Analytics and Insights (or closely related occupation) performing data analytics in a financial services environment

Demonstrated Expertise (“DE”) developing insights to drive strategy across digital experience enhancement, service optimization, audience segmentation, and new product launch initiatives related to asset management and investment brokerage organization, using Adobe, Excel, and SQL

DE designing measurement strategy and implementation using Adobe Digital Marketing Suite analytical tools and centralized tag management systems that beacon tags to on-premise and off-premise data warehouses

DE developing analytical learning agendas for digital measurement strategies, product usage, success metrics, and customer demographics, using analytical tools -- Tableau, Snowflake, and ELK; and consulting with stakeholders and business leaders to articulate business requirements using measurement and experimentation

DE performing data modeling and transformations to integrate customer data from disparate data sources -- digital interactions, customer feedback, chat and call transcripts, customer attributes, platform logs, operational metrics, and financial transactions, using SQL and Excel; and creating advanced visualization modules, and automating and updating dashboards, using Adobe Analytics and Excel