Camping World · 2 months ago
Warranty Administrator
Elkhart, IN
Full-time
Onsite
Entry Level
$16.25/hr - $19.67/hr
1+ years expCamping World is seeking a Warranty Administrator to join our growing team. The role involves maintaining customer relations, assisting in service appointments, and managing warranty authorizations and receivables.
E-CommerceRetailShopping
Responsibilities
Foster and maintains excellent relations between customers and store
Answer incoming telephone calls and responds in a courteous and professional manner
Assist Service Advisor in scheduling service appointments according to scheduling policies
Greet all incoming customers in a professional and courteous manner
Assist Service Advisors in write up of incoming customers work orders
Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
Fill in as needed as service dispatcher
Participate in training as prescribed by management
Assist Technicians as needed with diagnosis, authorization or repairs
Follow up on open work orders as per policy of dealership
Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
Maintain a clean and safe work environment
Acknowledge all guidelines and policies as described in company policy handbook
Maintain a safe work area for customers and coworkers
Qualification
Required
Strong computer skills
Working knowledge proper and safe use of equipment
Excellent organizational/sequencing skills
Working knowledge of activities, methods, procedures and policies of the Service Department
General knowledge of product installation activities
Valid Driver's License may be required
Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
Ability to accept additional tasks, duties and/or direction from management
Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Periods of standing, stooping, crawling, and bending
Preferred
High School Diploma or equivalent preferred
One year of RV experience preferred but not required
Benefits
Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On the job training opportunities
Comprehensive benefit package including medical, dental, vision and more
Access to dental & vision coverage
Company
Camping World
Camping World is an American corporation specializing in selling parts and service for recreational vehicles and supplies for camping.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-10-30Post Ipo Equity· $300M
2016-10-07IPO
2013-08-01Series Unknown
Leadership Team
Matthew Wagner
CEO & President
Lindsey Christen
Chief Administrative & Legal Officer, Secretary
Recent News
The Motley Fool
2026-01-13
2026-01-08
The Motley Fool
2026-01-07
Company data provided by crunchbase