ServiceNow · 3 days ago
Solution Consultant
Waltham, MA
Full-time
Hybrid
Mid Level
$83K/yr - $128K/yr
3+ years expServiceNow is a global market leader in AI-enhanced technology, aiming to improve how organizations work. The Solution Consultant will play a crucial role in supporting Commercial Solution Sales by providing technical expertise, guiding revenue, and ensuring alignment of solutions with customer needs.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
3+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Ability to actively listen to customer requirements and provide a solution to address the customer's business issue
Eagerness and willingness to learn
Demonstrated proactive approach to perform without being told what to do
Ability to prioritize task and be efficient to minimize wasted effort
Proven ability to live up to commitments while maintaining integrity and focus on details
Exceptional communication and presentation skills to include technical and business concepts
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase