Zed Electric · 1 month ago
Temporary Service Dispatcher & Customer Service Coordinator
San Diego, CA
Full-time, Contract
Onsite
Entry, Mid Level
$28/hr - $31/hr
2+ years expZED Electric is a thriving electrical service company based in San Diego, known for integrity, craftsmanship, and a commitment to exceptional customer experiences. We’re seeking a Temporary Service Dispatcher & Customer Service Coordinator to support our operations team during an employee leave period, handling inbound service requests, dispatching technicians, and ensuring smooth customer interactions.
Building MaintenanceElectronicsFacilities Support Services
Responsibilities
Professionally handle incoming calls and customer inquiries
Schedule and dispatch service technicians using ServiceTitan
Support the Operations Manager with administrative and executive tasks
Communicate clearly with clients, technicians, and vendors
Maintain accurate job notes and service documentation
Monitor daily workflow and adjust dispatch as needed
Track technician progress for efficiency and schedule adherence
Conduct customer follow-ups for scheduling or service updates
Assist with office coordination or executive admin support as needed
Maintain a calm, positive, solution-focused attitude in a fast-paced environment
Qualification
Preferred
2+ years experience in dispatch, CSR, call center, or office coordination
Experience in electrical, plumbing, HVAC, or other trades strongly preferred
College education preferred
Excellent written and verbal communication skills
Highly organized and able to multitask effectively
Experience with ServiceTitan or similar software is a plus
Tech-savvy with iPhones, Google Workspace, and scheduling tools
Strong problem-solving skills and a hospitality mindset
Benefits
Paid Sick Leave
Paid Holidays (if they fall during the assignment)
Access to training and development while employed
Company
Zed Electric
Zed Electric is an electrical contractor offering residential and commercial electrical services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase