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Ridango · 3 months ago

Customer Support Specialist (Swedish speaking)

United States

Full-time

Remote

New Grad, Entry Level

Ridango is a growing international technology company focused on developing contactless, mobile, and environmentally friendly transport solutions. They are seeking a Customer Support Specialist to provide top-level user support to business customers and end-users, helping them find solutions to questions and technical problems related to public transport ticketing and real-time solutions.

GPSReal TimeTicketingTransportation

Responsibilities

Advise and help business customers in matters related to our public transport ticketing system, real-time system, and hardware in the bus

Offer the best service to customers and can put yourself in a customer’s position before replying to the inquiries

Find smart solutions to technical problems, with experience and understanding of REST API and SQL

Sift through application and device logs to identify and resolve problems

Create new documentation and update the outdated ones

Thoroughly test the solutions provided to the customers to understand the logic and provide informed feedback

Manage and coordinate incident and problem resolution by involving necessary parties in the discussion

Be on on-call duty and act on incident resolution when it is needed

Qualification

REST APISQLJiraCustomer serviceIncident managementFluent in EstonianFluent in SwedishFluent in EnglishTime managementProblem solvingDocumentation

Required

Entry-level experience

Fluent in Estonian, Swedish and English language in speech and writing (C1)

At least secondary education

Experience and understanding of REST API and SQL

Experience working with Jira

Ability to sift through application and device logs to identify and resolve problems

Interest in thoroughly testing the solutions provided to the customers

Active personality and skilled time manager

Comfortable managing and coordinating incident and problem resolution

Ready to be on on-call duty and act on incident resolution when needed

Preferred

Additional languages would be of great benefit!

Benefits

An opportunity to participate in high-impact system development with a combination of hardware and software that influence millions of people globally.

Dynamic and challenging work in a growing international technology company.

Passionate and experienced leaders. A company culture that empowers people and where each employee’s contribution counts and is valued.

Opportunity to grow together with an ambitious and expanding company filled with supportive and positive people.

Competitive compensation package recognizing your skills, accomplishments, and performance.

A modern work environment with free fruits, candies, coffee, tea, etc.

Passion, fun, and power to make public transportation more convenient to use.