The Sydney Call Centre · 1 month ago
Experienced Call Center Client Services Manager
1104 E Twiggs St
Full-time
Onsite
Mid Level
3+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth in their contact center.
Outsourcing
Responsibilities
Serve as the primary point of contact for assigned client accounts
Conduct regular business reviews and performance presentations
Monitor service delivery and ensure adherence to SLAs and KPIs
Collaborate with operations, QA, and training teams to resolve issues
Identify opportunities for account growth and service improvement
Manage client onboarding, transitions, and change requests
Track and report on client satisfaction and feedback
Qualification
Required
3+ years of experience in client services or account management in a BPO
Strong relationship management and communication skills
Ability to analyze data and present insights to clients
Experience managing multiple client accounts
Bachelor's degree in Business, Communications, or a related field
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
The Sydney Call Centre
At The Sydney Call Centre Inc.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase