GetMyCourse · 1 month ago
Full time Dayshift WFH \- Finance CS\/TECH Specialist (OCTOBER startdate)
United States
Full-time
Remote
Entry, Mid Level
$8/hr - $8/hr
2+ years expGetMyCourse is a leading global payment solutions platform that offers a range of online payment solutions to merchants worldwide. The Finance CS/TECH Specialist will provide high-quality professional service to merchants, assisting them before, during, and post onboarding, while also handling various requests related to the company's products and services.
E-LearningEducationTraining
Responsibilities
Ensure accurate and timely logging of all work requests, issues and problems received from merchants via phone or email
Perform new account setup and configuration for merchants within agreed service levels and maintain / update existing accounts
Responsible for daily actioning of Chargebacks and Dispute processing requests within industry-stipulated timeframes using established corporate guidelines and processes
Action all merchant / partner requests within defined response times and agreed service levels to achieve superior-quality customer service
Provide first-level operational support to merchants and partners via phone and email and log and escalate technical issues to internal teams as required
Identify, drive and document the problem resolution and troubleshooting process for all operational issues with help from key stakeholders
Timely reporting, referral, follow-up and escalation of internal and external merchant issues to minimize disruption to service and overall impact to Merchant Warrior merchants
Provide consultative servicing to meet merchant and company objectives and foster positive relationships with the merchant community, business partners and internal departments
Keep up to date with new MW product/service enhancements as well as internal system and process updates to ensure currency
Communicate clearly to merchants/partners about new product features and articulate product/system functionality of existing MW solutions through experience gained over time and/or on-the-job training
Provide regular updates to merchants on the progress of queries, requests or issues and manage expectations
Proactively contact merchant groups and continue to improve the relationship with those merchants
Responsible for accuracy of communication, data and reports provided to merchants and partners
Provide support for onboarding activities, as required
Raise inconsistencies and problems with business processes to improve overall efficiency and productivity
Proactive contribution towards achieving team targets/KPIs
Adherence to Merchant Warrior policies, procedures and corporate culture
Qualification
Required
1-3 years of experience in Customer Service & Technical support, with prior experience gained in the Payments ecosystem (Payment Processors/Payment Facilitators/Payment Gateways, Acquiring banks (Merchant Onboarding/Support teams), Fintechs or Payment schemes like VISA, Mastercard, AMEX etc)
Strong work ethic – a 'Can do' attitude and keen to bring a high level of enthusiasm to work
Excellent customer service skills and happy to engage with customers over the phone and email with a genuine interest in customer satisfaction
Advanced verbal and written communication skills
Advanced negotiation and conflict resolution skills
High attention to detail with minimal errors during merchant/partner account configuration and other daily work tasks
Self-driven and enjoy investigating issues, troubleshooting problems and finding resolutions
Motivated learner interested in the Payments industry and wanting to constantly learn about new and evolving paradigms in Payments
Excellent time management, decision-making and prioritisation skills
Good computer skills including Microsoft Office suite of applications, Adobe Acrobat
Preferred
Preferably from a Finance (Fintech) CS-TS background, desired but not required
Some familiarity with Payments Industry terminology and Merchant Acquiring processes is an advantage
Familiarity with Deskpro helpdesk software and/or Sharepoint content management systems is not mandatory but advantageous
Company
GetMyCourse
We are Get My Course, we help students and professionals reach their full career potential by assisting them in getting nationally recognised certifications to boost their career paths.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-01-29
Company data provided by crunchbase