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Intogreat Solutions · 1 month ago

AU Financial Planning Assistant | WFH

United States

Full-time

Remote

Mid Level

3+ years exp

Intogreat Solutions is a company in the Financial Services industry, and they are seeking a Financial Planning Assistant. The role involves providing administrative and client service support to financial advisers and their clients, managing workflows, and ensuring the delivery of high-quality financial advice.

Business DevelopmentInformation TechnologyOutsourcingTraining

Responsibilities

Manage client onboarding and review preparation processes

Maintain accurate and complete client records and documentation

Prepare advice documentation including Ongoing Fee Arrangements (OFAs), Records of Advice (RoAs), and review packs

File and manage all correspondence and documentation in an organised manner

Coordinate and process term deposit renewals and maturities in line with client cashflow and investment strategies

Draft and send simple client communications and follow-ups

Generate client reports, such as tax, Centrelink, and investment summaries, as required

Conduct product comparisons and technical research to support advice strategies and implementation

Assist in data preparation and document collation for Statements of Advice (SoAs)

Compile and verify client data for modelling or strategy analysis

Transcribe adviser file notes from recorded audio and maintain accurate records of all client interactions

Assist with account applications, rollovers, withdrawals, and other client administrative tasks as required

Manage communication and transactions via investment and insurance platforms

Work closely with advisers to ensure the accurate and timely execution of advice strategies and client instructions

Produce RoAs for simple advice scenarios, such as portfolio rebalancing or term deposit renewals

Assist advisers with investment recommendations, quote comparisons, and follow-up actions

Prepare and check reports and supporting documentation for client meetings

Ensure advice recommendations are implemented accurately across client platforms and internal systems

Liaise with product providers, platforms, and service partners to process applications, adviser authorities, and related documents

Manage and complete internal workflows and compliance checklists in accordance with business processes

Maintain and update standard operating procedures (SOPs) as required

Assist with quarterly reporting analysis and preparation

Support the continuous improvement of internal systems and operational processes

Undertake ad-hoc and project-based work independently, demonstrating initiative, analytical skills, and problem-solving capability

Assist with other administrative or operational projects as directed by management

Qualification

Financial planning experienceXplanInvestment platformsInsurance platformsDocuSignProcess StreetMicrosoft SuiteAnalytical skillsAttention to detailProblem-solving skillsCommunication skillsConflict resolution

Required

Minimum 3 years' experience in a financial planning or professional services environment

Strong understanding of financial advice documentation, compliance, and implementation processes

Technology Requirements: Xplan (CRM and advice documentation), Investment platforms, Insurance Platforms, DocuSign (digital document execution), Process Street (workflow management), Microsoft suite (Outlook, SharePoint, Excel, Word)

Excellent attention to detail, organisation, and written and verbal communication skills

Ability to work independently and proactively with minimal supervision

Strong analytical and problem-solving skills

Ability to manage competing priorities and maintain accuracy under pressure

Conflict resolution and people management skills

Diplomatic

Excellent skills communication skills both written and verbal