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GreenSlate · 1 month ago

Technical Account Manager II

United States

Full-time

Onsite

Mid, Senior Level

$85K/yr - $95K/yr

5+ years exp

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. They are seeking a Technical Account Manager II who will support VIP clients, ensuring they maximize their use of the company's software while providing exceptional customer service and onboarding support.

CRMHuman ResourcesInformation TechnologySoftware

Growth Opportunities

Responsibilities

Assist clients with quickly ramping up and getting the most value from our products

Meet with new clients to determine setup needs and relay the specifications to Project Setup

Perform QA on all completed setups for assigned clients before granting access

Provide one onboarding training for new clients

Work in the Technical Account Management Intercom pipeline supporting VIP clients via phone and email, with a sense of urgency and exemplary customer service

Complete approval flow and access updates after initial setup as well as ensuring setup checklists are updated as needed

Assist in dedicated VIP Slack Channels

Partner with the Account Manager to meet with clients weekly or biweekly and ensure all aspects of setup, training, and support are completed in a timely manner from prep through wrap

Assist the Account Manager with Monthly or Quarterly check-in decks

Ensure all information regarding setups and ongoing issues for their dedicated accounts is documented so that others can reference as needed

Be a champion for users and collaborate with Product, Engineering, and Design to introduce new features that solve their problems

Spread GreenSlate's mission statement and encourage clients to improve their processes and save time by going digital for all payroll and accounting features

Assist with QA testing of new software releases

Transfer/escalate issues to other team members as required

Utilize Intercom help-desk software and Jira to log tickets and resolutions

Submit software development requests and bugs to development on behalf of users

Qualification

Customer service experienceAdvanced payroll managementAccounting software supportProduction accounting knowledgeEnthusiastic attitudePassion for technologyCommunication skillsDetail-orientedProblem-solving mindset