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AARP · 7 hours ago

Consumer Care Digital Channel Intern

Washington, DC

Internship

Hybrid

Intern

$18/hr - $28/hr

Start in 2026 Winter

AARP is the nation's largest nonprofit organization dedicated to empowering people 50 and older. They are seeking a Consumer Care Digital Channel Intern to support the Consumer Care team by helping design, test, and evaluate generative AI agents and features for their Contact Center representatives.

ElderlyNon ProfitSocial Impact

Comp. & Benefits

No H1B

Responsibilities

Apply innovative thinking and problem-solving to challenges

Participate in design thinking and journey management sessions

Contribute to data analyses and reporting of findings

Monitor and analyze performance metrics to help define future product features

Conduct user research and gather feedback to improve generative AI capabilities

Stay updated on the latest generative AI trends and best practices

Assist in improving and adding new functionality to generative AI agents and features

Craft creative, user-friendly chatbot conversations, prompts, and instructions

Qualification

Generative AIChatbotsData analysisUser researchWriting skillsCreative mindsetAdaptability

Required

Must be enrolled in a degree program at an accredited college or university as rising undergraduate juniors or seniors, graduate students, or postdoctoral students, and remain academically enrolled throughout the internship, or must have previously graduated from college and enrolled in a continuing education program

Must be a self-starter and adaptable, with the ability to work under tight deadlines

Ability to manage multiple projects, anticipate project needs, and discern work priorities

Ability to work well with diverse populations, including gender, race, and sexual orientation

Strong writing and editing skills, with attention to detail

Creative mindset with the ability to think from the user's perspective

Basic understanding of chatbots and artificial intelligence