Guthrie · 4 hours ago
Patient Registration Clerk - Patient Registration - Per Diem
Corning, NY
Part-time
Onsite
Entry Level
$17.10/hr - $24.64/hr
2+ years expGuthrie is seeking a Patient Registration Clerk to manage patient registration and demographic data. The role involves obtaining patient information, ensuring compliance with regulations, and providing excellent customer service during various patient interactions.
Health CareHospitalPersonal Health
Responsibilities
Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers, and others
Adheres to applicable dress code
Adjusts personal schedule to meet unit needs when requested
Protects patient confidentiality at all times
Communicates professionally with various publics as evidenced by customer/client satisfaction
Provide patient and family education on specific requirements of procedure and/or test
Effectiveness of education measured by peer input, family verbal feedback and patient satisfaction surveys
Favorable attitudes and motivation toward the procedure/test are evidenced by positive patient satisfaction surveys
Educational methods are adapted to meet patient and family education needs
Adhere to policies and practices of applicable, entity facilities and Guthrie Corning Hospital Emergency Room & Registration Department specific policies, while being familiar with and acts according to contents of applicable professional code, employee/handbook, unit Policy & Procedure and hospital policies
Maintain competency, licenses/certifications, and memberships in applicable professional organizations as required by departmental guidelines
The competency/skills assessment is satisfactorily completed annually
Applicable licenses/certifications and memberships are current
Participate in monthly department meetings while attending meetings and offering ideas/solutions in problem solving situations/activities regarding the program
Participate in performance improvement activities
Attends scheduled unit quality meetings as assigned
Uses reports/data to improve quality of care delivered
Collect quality review data assigned and submit data as requested
Complete assigned tasks or other duties as requested
Participate in complete annual mandatory in-services, department and hospital safety activities
Attends meetings and completes assigned duties as requested
Adheres to safety standards for staff and patients and encourages compliance by others
Contribute to client relations and marketing activities, co-workers, patients, family members, visitors, and other guests
Attends and participates in community educational/promotional activities as requested
Makes positive contribution to interdepartmental rapport
Contribute to development of improved efficiency and productivity of unit clinical/administrative functions
Offers positive suggestions/solutions to improve service delivery and unit operations
Contributes to and cooperates with the implementation of system improvements
Offers to assist other staff and demonstrates flexibility in carrying out share team functions including special projects
Contribute to the delivery of cost-effective care by utilizing resources appropriately and using/maintaining equipment in order to prolong working life
Demonstrates behaviors and actions that are consistent with Guthrie's Principles and Values
Responsible for interviewing patients or their representatives to obtain complete patient registration and required third party billing information, to include all demographic and insurance information
Registration may include assisting patients with electronic check-in devices and enrollment in electronic registration tools or devices
Obtains all required information and signatures to complete all patient type visit creation, and third-party billing information accurately and as appropriate
Obtain any authorization information required for procedures and signing of financial waivers as appropriate
Demonstrates current knowledge of clinical computer systems
Prepares charts, requisitions, and other assigned work according to the department guidelines
Ensures accurate data entry of all patient types
Answers the telephone and responds to requests appropriately and in a timely manner
Accurately records diagnosis and/or ICD9 code
Ability to transcribe physician orders to enter any and all pertinent visit information accurately
Accurately pre-registers different patient types using all available data, resources, and policies
Assures accurate patient identification by preparing labels and wristband
Places Patient Identification band on the wrist of patient at all times
Works closely with other Departments to ensure coordination of inter-departmental functions related to, but not limited to, the processing of patient information
Excellent interpersonal and communication skills with a wide cross-section of individuals, to include employees, patients, medical staff, and general public, in a courteous and tactful manner, upholding all aspects of Guthrie Corning Hospital Customer Service requirements, in order to interact effectively
Ability to retrieve medical records when needed, per departmental policy and guidelines
Demonstrate high ethical standards with respect to discretion and regard for confidentiality
Understands all HIPAA & JCAHO requirements
Demonstrates efficiency and thoroughness when completing ED & patient record, including billing information, ED follow-up scheduling, obtaining written consent for treatment/testing, and processing of all patient types
Must demonstrate ability to assist in developing skills for other departmental personnel, including explanation of different policies, processes, procedures, or duties
Adjusts to fluctuating workload and demands of the department
Utilizes time to assist others in maintaining the department's needs, as well as demonstrating the ability to recognize priorities, and deal with them appropriately
Other duties during periods of slow patient activity may be assigned to compliment departmental needs
Creation of downtime registrations and charts per departmental guidelines, as needed
Notifies nursing units of incoming patients and obtains room assignment
Escorts/Transports patients to floors or any other area as appropriate, as well as arranges for volunteer or other staff members to escort patients, as needed
Routes correct forms to appropriate departments, as requested or needed
Demonstrates respect and consideration for all patients and individuals
Must represent Guthrie Corning Hospital in a professional, courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications
Assists in ensuring all customers receive quality services, as well as identifying areas in which the performance improvement process can be applied
Initiates immediate service recovery when receiving patient concerns/complaints and refers unsolved problems to the appropriate person
Observes hospital dress code; wears identification badge while on duty and maintains a professional appearance at all times
Respects, at all times, the confidentiality of patients’ records, progress, and utilize complete discretion when discussing patient matters
Maintains reservation book for scheduled surgeries/admissions/outpatients in a neat and orderly manner
Documentation into the EPIC system regarding transfers, records release, facility requests, discharges, and all other pertinent visit information per department guidelines
Stocking of patient rooms and registration areas as needed
Ordering supplies which maintain adequate par levels to meet patient needs and budget requirements, may be requested
Responsible for daily departmental functions such as printing, viewing, faxing, filing, scanning, copying, and answering/directing phone calls
Maintains work area in orderly manner to maximize efficient workflow
Maintains desired attendance level, arrives on time at start of scheduled shift and returns promptly after breaks and lunch periods
May be required to work holidays, weekends, and shifts other than those regularly assigned
Further competencies will be designated by the Patient Registration, Emergency Dept, or Business Office Manager as changes in technology and patient care requirements occur
Qualification
Required
Associate degree in health care, Finance or related area. In lieu of degree, two (2) years' experience is required in Front Office Assistant, Registration, Insurance Verification, Scheduling/Call Center, or Banking
Working knowledge of medical terminology required, with a medical terminology course completion
Proficiency with office computer software including Microsoft Word and Excel required
Must possess an abiding commitment to basic ethical and legal principles, including familiarity with HIPAA and Protected Health Information
Excellent communication skills
Must have proven clerical skills, including typing, filing, scanning, with the ability to communicate with the public, doctors, nurses, and patients
Proven ability to work with computers, electronic devices, telephones, electronic web sites, and fax machines
Working knowledge of Medical Terminology
Familiarity with various insurance plans, which includes passing a basic insurance identification test
Per diem positions require a willingness and ability to work various days/times and be available with limited advanced notice
Preferred
IDX/EPIC experience is beneficial specifically in registration and/or scheduling
Company
Guthrie
Health care
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Fidelis Care
2025-05-14Grant
Leadership Team
Edmund Sabanegh
President & Chief Executive Officer, The Guthrie Clinic
Brad Carvellas
SVP, Chief Digital Officer
Recent News
2025-12-24
2025-09-23
2025-04-12
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