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Recruiting from Scratch · 1 month ago

Social Media Manager – Content Creation & Community Engagement

United States

Full-time

Remote

Senior Level

$170K/yr - $195K/yr

5+ years exp

Recruiting from Scratch is a talent firm focused on connecting the best candidates with clients. They are seeking a Social Media Manager to create authentic content, engage with the community, and influence product decisions through real-time interactions, all while maintaining the brand's strong public reputation.

Staffing Agency

Growth Opportunities

Responsibilities

Create high-quality, authentic social content (posts, videos, stories, campaigns) that resonates with the community

Develop deep product expertise to provide real-time support in coordination with Customer Success

Engage with followers with empathy, professionalism, and a service mindset—responding to questions, comments, and conversations

Monitor and analyze performance metrics, identifying insights that refine messaging and campaign strategy

Communicate data needs to analytics teams and collaborate cross-functionally to optimize social impact

Observe trends, audience sentiment, and signals that can influence product direction and improvements

Proactively gather customer feedback through social conversations and bring insights back to Growth and Product

Maintain and expand the brand’s excellent online reputation, including helping sustain a 4.8-star Trustpilot score

Operate independently in a fast-moving environment, taking ownership and driving initiatives without waiting for direction

Qualification

Social media managementContent creationData analysisDesign/video editing toolsPaid social advertisingCustomer empathyCommunity dynamicsCommunity buildingInsurance broker-agent licenseEmotional intelligenceWritten communicationVerbal communication