Turo · 2 months ago
Trust & Safety - Claims Specialist
Arizona
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $62K/yr
2+ years expTuro is the world’s largest car sharing marketplace, and they are seeking a Trust & Safety Claims Specialist to handle complex claims that significantly impact the company and its hosts. The role involves investigating claims, interpreting policies, and communicating with customers to ensure fair resolutions while managing a pending inventory of claims.
Car SharingMarketplacePeer to PeerTransportation
Responsibilities
Utilize their expertise and education to investigate claims with a high financial impact on Turo. They will interpret policies, determine appropriate methods of investigation, interview customers and assess credibility, analyze damages, and determine on behalf of Turo if a host is eligible for Protection
Communicate with customers to gather information, explain protection and procedures, educate the hosts, explain why coverage is or is not applicable in certain circumstances and effectively negotiate claim resolutions
Investigate and make recommendations, on behalf of Turo management, for requests for escalation or reconsideration from standard/fast track claims teams, including review of Fair Claims and presentation to arbitration as needed
Apply your discretion and judgment to waive or make exceptions to process and policy to achieve the right outcome for our host, when warranted
Participate in special projects, improvement actions or other business changes, including making recommendations on claims process improvements, objectives, and KPIs
Attend meetings, huddles, 1x1 and training
Qualification
Required
Investigative mindset to seek out information with the ability to analyze evidence and draw conclusions based on logical reasoning
Strong ability to exercise independent judgment and decision-making beyond established guidelines and processes
Ability to explain complex situations, using clear and concise language
Strong organizational skills, with an ability to independently manage a pending inventory of claims assigned to you
Proficient in reviewing and evaluating estimates, strong understanding of collision damage theory, to determine both causation and costs
Communicate clearly, professionally, and empathetically
Strong proficiency in verbal and written customer service communications
Ability to multitask across technical platforms
Proficiency with technology: macOS and Google Docs
Preferred
Five years of auto claim experience
At least two years related experience
Bachelor's degree
Benefits
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
Company
Turo
Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$570.07MKey Investors
G SquaredIACSK Holdings
2023-03-15Secondary Market· $67.5M
2022-03-21Series Unknown· $35.17M
2020-02-05Series E· $30M
Leadership Team
Andre Haddad
CEO and All Star Host
Brian Beaver
Senior VP of Design
Recent News
2026-01-05
2025-12-11
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