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iHeartMedia · 8 hours ago

Customer Sales Support (CSS) Seller

Riverside, CA

Full-time

Onsite

Entry Level

$18.85/hr - $23.56/hr

1+ years exp

iHeartMedia is the number one audio company in America, reaching 90% of Americans every month. The Customer Sales Support (CSS) Seller will manage low-revenue accounts, drive incremental revenue through upselling, and ensure dedicated service for small accounts.

AdvertisingAdvertising PlatformsBroadcastingInternet RadioMusicPodcast

Responsibilities

Serve as primary contact for transitioned accounts

Maintain accurate SFDC records (notes, calls, activity)

Ensure smooth onboarding with introduction email and follow-up

Upsell products/services to existing accounts

Execute outbound prospecting for new small-business opportunities

Track and report performance against goals

Handle transactional tasks (billing, copywriting, A/R, recaps, PPTs)

Collaborate with internal teams for campaign execution

Follow transition rules and maintain transparency for local AEs

Qualification

Sales experienceCustomer service experienceCRM tools (SFDC)Digital advertising productsCommunication skillsOrganizational skills

Required

Strong communication and organizational skills

Familiarity with CRM tools (SFDC) and digital advertising products

Preferred

1–2 years of sales or customer service experience preferred

Benefits

Employer sponsored medical, dental and vision with a variety of coverage options

Company provided and supplemental life insurance

Paid vacation and sick time

Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

A Spirit day to encourage and allow our employees to more easily volunteer in their community

A 401K plan

Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!