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Thermo Fisher Scientific · 7 hours ago

Field Service Engineer (MS) - MD/DC

District of Columbia, United States

Full-time

Onsite

Senior Level

$40.06/hr - $48.07/hr

5+ years exp

Thermo Fisher Scientific is a leading company in the scientific industry, providing integrated solutions and services. The Field Service Engineer will manage field service support and customer relationships, ensuring the efficient performance of Chromatography and Mass Spectrometry equipment while addressing customer needs.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

No H1B

U.S. Citizen Only

Responsibilities

Carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner

Responsibility for meeting customer SLA and internal KPI objectives

Ensuring customer satisfaction in all aspects of services provided

Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness

Assist the Commercial Team with technical information, training, and demonstrations

Accurately document field service activities, including installation report and service work report, and submit timely through the required system

Qualification

ChromatographyMass SpectrometryAnalytical troubleshootingCustomer relationship managementTechnical supportElectron microscopesProblem-solving

Required

Bachelor's degree in analytical chemistry, chemical engineering, or equivalent

5+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems, e.g. installation, preventative maintenance, fixing, operation, etc.)

Analytical troubleshooting and problem-solving abilities

Interest in technology and IT trends

Must be available to travel on a daily and up to 50% overnight within territory (Maryland and D.C.)

Able to lift 40 lbs

Able to stand for long periods of time

Able to work overtime

Valid Driver's License Required, and be able to travel into DOE, DOD, and National Laboratories

Able to successfully pass federal background checks

Preferred

Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs

Knowledge of electron microscopes is an advantage