Virtual Rockstar Careers · 1 month ago
Marketing & Client Success Specialist \- Virtual Assistant
United States
Full-time
Remote
Entry, Mid Level
$7/hr - $8/hr
2+ years expVirtual Rockstar is a consulting firm that helps financial institutions achieve elite results and build award-winning workplace cultures. The Marketing & Client Success Specialist will manage digital campaigns, communicate with clients, and guide them through key program milestones while ensuring exceptional customer experiences.
Staffing & Recruiting
Responsibilities
Manage and execute email marketing campaigns in HubSpot — from scheduling to analytics
Keep HubSpot data clean, organized, and optimized for marketing workflows
Assist with updating class materials, client learning portals, and digital course content
Upload and update campaigns, webinars, and learning modules in HubSpot and LightSpeed platforms
Track participant engagement and program completion across the firm’s certification and training programs
Provide ongoing customer support through email and phone
Manage clients’ progress through their programs, providing reminders, resources, and encouragement
Support clients with curriculum milestones, class scheduling, and assessments
Coordinate event attendance confirmations, follow-up calls, and client communications
Deliver customer experiences that reflect professionalism, warmth, and the company’s high standards
Support live and virtual events, workshops, and certification programs
Help plan marketing campaigns tied to seminars, roundtables, and training events
Update internal systems (TeamWork, HubSpot, Slack) to ensure alignment across departments
Collaborate with team members to improve workflows, communications, and campaign outcomes
Assist with creating or refining marketing materials in Canva
Analyze campaign and engagement data to help optimize future communications
Help ensure all client-facing content is on-brand, error-free, and value-driven
Qualification
Required
2+ years of experience in marketing, customer service, or client success
Hands-on experience using HubSpot (required)
Strong written and verbal English communication skills (polished, professional, and friendly tone)
Highly organized, detail-oriented, and self-motivated
Strong emotional intelligence and customer empathy
Experience with project management and communication tools such as TeamWork, Slack, and Microsoft Office Suite
Ability to manage multiple projects and deadlines in a fast-paced, excellence-driven environment
Growth mindset and eagerness to learn — the team values mastery and self-development
Preferred
Familiarity with Canva, ChatGPT, or other creative tools is a plus
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
Company
Virtual Rockstar Careers
Are you a skilled virtual assistant looking for rewarding opportunities to showcase your talent and expertise? Look no further than Virtual Rockstar! Virtual Rockstar is a community of dedicated professionals committed to excellence, integrity, and collaboration.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase