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Medical Mutual · 2 hours ago

Sales Support Coordinator

West Des Moines, IA

Full-time

Onsite

Entry Level

2+ years exp

Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio, providing high-quality health plans to over 1.2 million members. The Sales Support Coordinator is responsible for key sales support functions, overseeing the lifecycle of agents from onboarding to customer service, and collaborating with the Sales Leader to drive growth and retention.

Health CareHealth InsuranceInsuranceLife Insurance

Culture & Values

Hiring Manager

Cassandra Sanders, PHR

Responsibilities

Supports various office support tasks, including expense management for self- marketing, lead Matchback, maintains producer records, business cards, backup duties for other offices, meeting planning and events, office supplies, bonus administration, and weekly reporting

Handles all sales support and customer service tasks accessible through the company sales portals. Escalates complex or unresolved issues to the agency support team and ensure timely, satisfactory resolutions

Serves as the primary point of contact for the sales office, providing comprehensive phone and email support to address questions and needs from agents and customers

Provides all necessary support following policy issuance to ensure a seamless experience for agents and customers. Supports and troubleshoots new business submission efforts, acting as the first line of defense for agent questions or issues

Facilitates a smooth and comprehensive onboarding process for all new agents, ensuring they are well-integrated into the organization

Performs other duties as assigned

Qualification

Sales support experienceHealth insurance experienceMS Office proficiencyOrganizational skillsCommunication skillsCustomer service knowledgeLearn productsTime management skills

Required

Equivalent education and experience directly related to the role may substitute for a degree

Proficient in MS Outlook, Excel, PowerPoint, and Word

Excellent verbal and written communication skills

Excellent organizational and time management skills

Ability to learn the Company's product offerings, systems, and operational policies and procedures

Knowledge of standard customer service practices and principles

Preferred

Associate's Degree in Business Administration or related field preferred

2 years of support experience in Sales, Sales Operations preferred

1 year of health insurance experience preferred

Benefits

We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.

Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.

On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.

Discounts at many places in and around town, just for being a Medical Mutual team member.

The opportunity to earn cash rewards for shopping with our customers.

Business casual attire, including jeans.

Employee bonus program.

401(k) with company match up to 4% and an additional company contribution.

Health Savings Account with a company matching contribution.

Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.

Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.

Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.

After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

Career development programs and classes.

Mentoring and coaching to help you advance in your career.

Tuition reimbursement up to $5,250 per year, the IRS maximum.

Diverse, inclusive and welcoming culture with Business Resource Groups.