Flashfood · 1 month ago
Support Analyst
United States
Full-time
Remote
Entry Level
1+ years expFlashfood is on a mission to reduce food waste and make affordable food accessible through their innovative app-based marketplace. The Support Analyst will be a key member of the Customer Support team, responsible for diagnosing and resolving technical issues, monitoring system performance, and collaborating with various teams to improve user experience.
E-CommerceGroceryInternetMobile
Responsibilities
Triage and resolve technical issues across the Flashfood platform, identifying root causes and providing timely solutions
Monitor system performance and analyze logs, dashboards, and data to detect issues or trends
Write and run SQL queries to validate data, investigate incidents, and support decision-making
Track recurring issues and collaborate on long-term fixes to prevent future incidents
Partner with Engineering, Product, and Operations teams to escalate complex issues with clear documentation and context
Participate in incident management to ensure quick resolution and effective communication
Support the Customer Support team by handling technical escalations and ensuring a seamless user experience
Qualification
Required
Exceptional attention to detail with strong analytical, prioritization, and time management abilities in fast-paced environments
Excellent written and verbal communication skills
1+ year of experience in IT support, QA engineering, and customer service
Proficient with mobile applications across Android and iOS platforms
Skilled in working with REST APIs and JSON data
Hands-on experience with MongoDB, SQL, and other data stores
Experienced in log analysis and debugging using monitoring tools
Benefits
Competitive salary, equity, and comprehensive benefits.
100% remote work with flexibility and trust.
Real opportunities for career growth and professional development.
Company
Flashfood
We provide retailers and shoppers an affordable, simple solution to feed families, not landfills.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$16.3MKey Investors
S2G InvestmentsGeneral Catalyst
2022-02-28Series A· $12.3M
2019-02-27Seed· $4M
Leadership Team
Jordan Schenck
Chief Executive Officer
Nicholas Bertram
Board Member and former CEO
Recent News
General Catalyst
2025-12-30
Business Wire
2025-11-04
Company data provided by crunchbase