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Hexagon Safety, Infrastructure & Geospatial · 4 hours ago

Customer Support Engineer (Hybrid - Foxborough, MA)

Madison, WI

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Hexagon Safety, Infrastructure & Geospatial is a global leader in enterprise software focused on public safety solutions. The Customer Support Engineer will act as a liaison between end users and product development, providing technical support and troubleshooting for mission-critical software applications.

ComputerGovernmentInformation TechnologyLaw EnforcementPublic SafetySoftwareTransportation

H1B Sponsor Likely

Hiring Manager

Robbie Maier

Responsibilities

Provide high-quality phone, web, and email support focusing on North American Hexagon Customers

Perform extensive troubleshooting of key software and hardware components

Be able to replicate complex customer issues

Conduct customer care review calls to discuss current open issues

Work onsite at customer locations 2 days per week (additional days as needed) in the Foxborough, MA area

Take ownership of technical incidents and coordinate resolution with services or product development teams when necessary

Train customers in system operation and software functionality

Keep abreast of new company products and services

Contribute to team effort by accomplishing related results as needed

Perform other reasonable and related duties

The Company reserves the right to change duties at any time

Qualification

Technical troubleshootingMicrosoft products knowledgeSQL databasesCustomer service experienceClient communicationLearning new technologiesPublic Safety experience

Required

A passion for client success

A passion to communicate and respond rapidly to client concerns and maintaining a quality flow of update information during the resolution process

2-4 years of customer service experience is a plus, but not required

General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases

Readiness to learn new technologies at lightning speed

Able to work at local customer locations 2 days per week with additional onsite days as needed

Located in the Foxborough, MA area

Preferred

First Responder or Public Safety experience highly preferred

Benefits

At Hexagon, if you can see it, you can do it.

Hexagon puts their trust in you so that you can bring your ideas to life.

We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome—as an inclusive workplace, we do not discriminate.

In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself.

Company

Hexagon Safety, Infrastructure & Geospatial

Making the world's critical services and infrastructure more resilient and sustainable. It is a sub-organization of Hexagon.

Founded in 1969

Madison, Alabama, USA

10001+ employees

https://hexagon.com/company/divisions/safety-infrastructure-geospatial

H1B Sponsorship

Hexagon Safety, Infrastructure & Geospatial has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (1)