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Stars and Stripes Harley-Davidson · 1 month ago

Sales Manager - Stars and Stripes Harley-Davidson

Langhorne, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Stars and Stripes Harley-Davidson is seeking a Sales Manager to lead and manage the Sales Department operations. The role involves training and motivating sales personnel, ensuring compliance with dealership policies, and maximizing bike sales while delivering a high level of customer experience.

Retail

Responsibilities

Oversee and manage all operations regarding sales of new and used vehicles

Ensure that the Sales Department contributes acceptable levels of gross margin and net profits

Ensure adherence to the TMC sales process and track results daily using eleads and other measures

Ensure Sales Manager Check as well as subordinate checklists are completed and adhered to

Maintain clean, efficient facilities

Ensure sales personnel are alert, well trained, motivated, and available when needed

Set quotas for sales personnel in accordance to their skill levels

Ensure adherence to the TMC Sales Process

Review eleads on a daily basis, throughout the day and use it to evaluate and train all sales personnel

Oversee sales, trade-ins, and delivery of all new and used vehicles

Maintain the sales history and/ or vehicle history log in accordance with dealership policy

Maintain the inventory control system along with new profit objectives to eliminate the possibility of lower than anticipated profits

Become familiar and efficient with all phases of the computer system required for sales management

Oversee the management of new and used bike inventory in accordance with dealership policy

Maintain a balanced new and used inventory in proportion to sales and projected sales

Adhere to established procedures to ensure timely and proper completion of all paperwork

Maintain a showroom with a variety of vehicles set-up with an appropriate variety of accessories and paint schemes, displayed in a way that draws customers

Ensure that customers are greeted immediately, in a courteous and friendly manner

Handle telephone transactions quickly and courteously

Ensure that customers are properly qualified for needs, wants, and the ability to buy

Follow the TMC Sales Process so that all customers receive consistent treatment when visiting our dealerships

Ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans

Ensure adherence to the to the TMC quotation methodology for vehicle sales, trade-ins, and purchases

Adhere to and enforce established road test, pre-delivery inspection, and vehicle delivery policies

Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”

Carry out the daily Sales Manager Checklist

Adhere to TMC sales and lead follow-up procedures

Adhere to budgeted revenue and expense objectives

Execute promotional campaigns

Maintain efficiency reports on all sales personnel

Update and provide reporting to the General Sales Manager and General Manager as requested

Monitor and communicate monthly and annual objectives for the department in collaboration with the General Sales Manager and General Manager

Attend training sessions to keep current with Sales Department issues and sales trends

Establish departmental work schedule, balancing the workloads of all employees

Train all sales personnel to use the TMC Sales Process

Ensure adherence to policies and procedures for the Sales Department in concert with the General Sales Manager and the General Manager

Assist the General Sales Manager with recruiting, interviewing, hiring and firing of employees

Provide appropriate training for all Sales Department employees in all areas necessary to deliver results

Perform other related duties as assigned or requested

Qualification

Sales management experienceHarley-Davidson product knowledgeCRM systems experienceCustomer service skillsCommunication skillsHigh energy levelProblem-solving abilityAttention to detailInterpersonal skillsSelf-motivated

Required

Five years' progressive experience within the Sales Department of a motor vehicle dealership or comparable experience managing a sales organization

High School Diploma or equivalent degree or greater required

Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them

Ability to take initiative and problem solve

Excellent verbal and written communication skills

Ability to present oneself as well as the company in a professional manner

Knowledge of applicable laws/policies/principles/etc

Proficient in the use of a personal computer and corresponding programs

Attention to detail

Interpersonal skills and customer service skills required

Approachable, likeable, and enthusiastic personality

High energy level needed

Be self-motivated, positive, driven and helpful

Ability to handle confidential information responsibly

Great customer service, excellent personal communication, and demonstrated closing skills

Ability to work a flexible schedule including weekends, Holidays, and evenings

Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership

Experience with CRM and/or computerized inventory systems, or the ability to quickly learn

Valid driver's license and motorcycle endorsement