Broulim's Fresh Foods · 1 month ago
Courtesy Clerk
Broulim's Fresh Foods is dedicated to providing the highest levels of guest service, quality, and value. The Courtesy Clerk role involves delivering excellent customer service, maintaining store cleanliness, and ensuring efficient operations to promote guest satisfaction and loyalty.
Responsibilities
Comply with all company policies, programs, and directives as specified by your manager and in the Team Member Manual
Achieve Certification of Courtesy Clerk by participation in orientation, certification, on-line training, and continued training. Ensuring you have the opportunity to be successful
Participate in setting and achieving goals to further your skills and engagement at time of your Evaluation
Deliver excellent guest service through a friendly and courteous behavior by greeting, assisting, and responding to guest’s needs in order to promote Broulim’s image and increase guest confidence and loyalty
Maintain good working relationships with other departments to ensure smooth flow of products and service throughout the store, with objective of improving sales store wide
Always bag guests’ purchases promptly and efficiently with in proper guidelines. Take care to check “BOB” Bottom of Basket for each order. Carry Purchases to their automobile in a friendly and efficient manner
Keep parking lot clear of carts and return them to proper store location as directed by management. Always follow safety policy regarding cart retrieval. Remove clutter from carts and wipe down kid carts before putting them away
Assist with price checks, go-backs, replenishing supplies, and handle requests for dry ice as directed
Be familiar with product location throughout store and be aware of weekly ad items
Promote a high level of morale and respect within department and store, utilizing friendly professional methods of honest and open communication, thereby being a positive example to others
Responsible for general housekeeping and “sweep sheet” duties with a special focus on the front entry, restrooms, grocery floor and parking lot. Take care of spills, wet spots and litter as soon as they are noticed
Ensure company standards for safety are maintained
Ensure company standards for sanitation are maintained
Ensure company standards for productivity are maintained
Qualification
Required
Ability to read, interpret and apply common sense understanding to instructions, policies and procedures either written or oral
Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with guests and team members
Ability to accept constructive review and be accountable for one's own success
Must have ability to work weekends, evenings, and holidays
Must possess integrity, a positive attitude, be mission driven, and be self-directed with a shared passion for Broulim's Mission
Minimum Age: 16
Experience: None required
Equipment: Any necessary equipment to complete Courtesy Clerk duties
Physical / Sensory Demands: the work environment characteristics described here are representative of those an associated encounters while performing the essential functions of this job