Thermo Fisher Scientific · 6 hours ago
Customer Experience Specialist
Cincinnati, OH
Full-time
Onsite
Senior Level
5+ years expThermo Fisher Scientific is a leading company in the scientific field, and they are seeking a Customer Experience Specialist to manage their Cincinnati Site Customer Experience Program. The role involves enhancing customer engagement through various initiatives, analyzing feedback data, and supporting new business sales efforts.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Leads Cincinnati Site Customer Experience (Cx) Program. Coordinates CAS survey program and strategy to enable achievement of targets. Supports communication to customers regarding the CAS program
Analyzes customer feedback data and identifies trends. Reports to site leadership on trends and recommended actions to drive outstanding customer experience. Leads cross-functional teams to implement action plans
Leads sitewide initiatives to increase engagement in and ownership of customer experience, including publishing customer spotlights, coordinating patient testimonials, and facilitating new product launch celebrations
As subject matter authority, develops and provides training on the Customer Experience program as well as general customer-facing training
Collaborate with site leadership and Sales teams to support New Business sales initiatives, including completion of RFIs, response to new client questions, and coordination and hosting of new customer visits and site showcases
Maintains site marketing materials and customer-facing slide decks
Supports analysis of sales pipelines and identification of action plans
Generates and interprets business intelligence data to support Demand and STRAP planning, as well as business case development
Qualification
Required
Bachelor's degree in science, Business or related field
Five years of previous related experience in customer relations, account management, project management, sales or marketing with internal or external client-facing responsibilities
Outstanding interpersonal skills; capable of maintaining optimistic communication with clients and internal customers, while leading complicated situations
Able to serve as a client advocate, while balancing the company's priorities
Able to influence others to reach agreements and implement a course of action
Able to identify market opportunities for new and existing clients/products
Some understanding of project management principles is required
Data analysis capabilities required
Preferred
Knowledge of GMP and pharmaceutical industry
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (186)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
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2025-12-31
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2025-12-19
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