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Insider One · 1 month ago

Solution Architect - US

United States

Full-time

Remote

Senior Level

5+ years exp

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place. They are seeking a Solution Architect to engage with customer technical decision-makers, drive implementation plans, and troubleshoot technical issues to ensure seamless onboarding and maximum efficiency of Insider One products.

Artificial Intelligence (AI)CRMDigital MarketingProductivity Tools

Growth Opportunities

Responsibilities

Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support the customer's digital transformation

Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments

Drives pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact

Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provides solutions

Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties

Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact

Leverages best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer

Qualification

Cloud infrastructuresTechnical deployment projectsArchitecture designJavaScriptSaaSCommunication skillsProblem-solvingTeam collaboration

Required

Bachelor's degree in Computer Science or a related field

Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications

Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts

Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring the successful implementation of customer projects

Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management

Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies

You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming