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Sunshine Enterprise USA · 1 month ago

IT \- SCDOT \- Client Technologies Technician

Columbia, South Carolina, United States

Full-time

Onsite

Senior Level

5+ years exp

Sunshine Enterprise USA is seeking an experienced IT Customer Support Specialist III to join the Desktop Support and Endpoint Support team. This role involves hands-on technical support, workstation/device builds, deployment of endpoints, troubleshooting hardware/software issues, and ensuring smooth IT operations within an onsite environment.

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Responsibilities

Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM)

Verify successful installation by ensuring: BitLocker keys are stored in Active Directory and Intune, MECM client is installed, Devices stay connected to the network for 2.5 hours after build completion

Confirm all software listed on the build sheet is installed on every device

Document all endpoints and associated equipment (desktops, laptops, tablets, docking stations, monitors, printers, scanners) in the IT Asset Management System

Diagnose and resolve endpoint hardware/software issues

Record all work performed in the Help Desk ticketing system

Perform routine equipment maintenance, repairs, or coordinate vendor support when required

Assist with removal, disposal, and documentation of obsolete equipment per guidelines

Ensure backup tablets are connected to the network via patch cable to receive monthly patches

Maintain backup tablets and iPads powered on and connected from the second Friday of each month until the following Wednesday at 12 PM

Qualification

Desktop supportMicrosoft Endpoint Configuration ManagerHardware/software installationHelp Desk ticketing systemsActive DirectoryMicrosoft Office SuiteSoft skills