Fives ยท 8 hours ago
Field Service Technician - North East
Fond du Lac, WI
Full-time
Onsite
Entry, Mid Level
2+ years expFives is a company specializing in manufacturing equipment, and they are seeking a Field Service Technician to provide demonstration and service requirements on their machines. The technician will be responsible for installation, repair, and instruction on the use of equipment at customer facilities, while ensuring adherence to safety and quality standards.
ConsultingIndustrialIndustrial EngineeringMachine LearningMachinery ManufacturingManufacturingMechanical EngineeringWarehouse Automation
Responsibilities
Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities
Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observes qualification runs conducted by customer personnel
Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered
Write complete service reports by procedures
Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions
Notify customer of any unsafe operating practices observed
Provide input for the improvement and development of company products
Maintain regular and predictable attendance
Has the ability to work overtime and/or work on "off-shifts" as required by business needs
Has the ability to work with and interact with other people on a routine basis
"On the road" a majority of the time visiting customers and/or vendors, both nationally and internationally
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
While performing the duties of this job, the employee is regularly required to use hands to finger and handle
The employee is frequently required to reach with hands and arms and taste or smell
The employee is occasionally required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds
Specific vision abilities required by this job include color vision
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts
The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration
The noise level in the work environment is usually loud
Qualification
Required
Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities
Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation
Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observes qualification runs conducted by customer personnel
Assure that the machine accuracy and quality are in accordance with specifications
Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered
Write complete service reports by procedures
Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions
Notify customer of any unsafe operating practices observed
Provide input for the improvement and development of company products
Maintain regular and predictable attendance
Has the ability to work overtime and/or work on 'off-shifts' as required by business needs
Has the ability to work with and interact with other people on a routine basis
'On the road' a majority of the time visiting customers and/or vendors, both nationally and internationally
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
While performing the duties of this job, the employee is regularly required to use hands to finger and handle
The employee is frequently required to reach with hands and arms and taste or smell
The employee is occasionally required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds
Specific vision abilities required by this job include color vision
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts
The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration
The noise level in the work environment is usually loud
Associate's degree (A.A.) or equivalent; two to four years related experience and/or training; or equivalent combination or education and experience
Valid driver's license and the ability to obtain a passport and credit card
You may have to read and understand international print symbols
ISO 9001 &14001 awareness and compliance
Ability to use general hand tools
Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, and customers
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Good working knowledge of word processing and spreadsheet generation software, and the general use of internal service system and communication system
A positive attitude, clean and neat appearance, and a willingness to converse in a positive, interactive way and a commitment to the highest quality of work must always be maintained in order that the Service function serves its customers effectively and efficiently, and as a sales tool for the Company's products and supports the Company's image of a quality supplier
Preferred
Residents of Maine (ME), New Hampshire (NH), Vermont (VT), Massachusetts (MA), Connecticut (CT), Rhode Island (RI), New York (NY), Pennsylvania (PA), and Delaware (DE) preferred
Company
Fives
Fives, an industrial engineering group, designs and supplies machines, process equipment and production lines for the world's largest industrial players.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-12-22Private Equity
2012-07-27Acquired
Recent News
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