Insider One · 1 month ago
Account Director - United States
United States
Contract
Remote
Lead/Staff, Director/Executive
4+ years expInsider One is the #1 platform that brings everything marketing and customer engagement teams need in one place. As an Account Director, you will be responsible for renewals and stakeholder management, driving renewal, creating expansion opportunities, and managing high-level stakeholders through all account bases.
Artificial Intelligence (AI)CRMDigital MarketingProductivity Tools
Responsibilities
Own a portfolio of existing accounts and take responsibility for their retention and growth
Identify upsell and cross-sell opportunities within existing accounts
Proactively own renewals in accounts in cooperation with the Customer Success team
Succeed in a team-selling environment for maximum account penetration and coverage
Consistently forecast monthly and quarterly performance
Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on 'C' and enterprise-level negotiations
Participate in meetings with key stakeholders, starting from onboarding kick-off to Business Review meetings
Discover the strategic needs and direction of the customers, setting goals and objectives with the customer that will enable the teams to drive business impact
Analyze stakeholder mapping and set an overall strategy to capture the right frequency in touchpoints
Take ownership of renewal success and strategy to achieve key commercial/contractual targets
Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets ensuring the best customer experience and success recognition
Achieve customer advocacy goals with the marketing team through success stories and testimonials
Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One's product and strategic roadmap execution
Qualification
Required
4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills
Proven track record of using sales and persuasive skills
To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around-the-clock support
Passion for testing, measuring, and improving outreach and follow-up effectiveness
Strong communication skills in both writing and speaking
High sense of responsibility and accountability
A strategic thinker with excellent project and time management skills
Experience negotiating and navigating contracts and legal discussions
Thrives in a fast-paced, high-growth, rapidly changing environment
Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management (senior marketing executives, IT management, database administrators, and data scientists)
Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts
Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required
Benefits
Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
Help build the team you want to work with and enjoy rewarding referral bonuses
Opportunities to give back to your community through volunteering and purpose-driven social impact projects
From global retreats to team-building activities, expect year-round events that turn into lifelong memories
Company
Insider One
Insider One is an internet marketing platform that uses AI for customer engagement to optimize marketing spending and online campaigns.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
General AtlanticQatar Investment AuthorityRiverwood Capital
2024-11-01Series E· $500M
2024-11-01Secondary Market· $250M
2023-05-24Series Unknown· $105M
Leadership Team
Hande Cilingir
Co-Founder and CEO
Arda Koterin
Co-Founder & Chief Customer Officer
Recent News
SNS Insider pvt ltd
2025-08-29
Company data provided by crunchbase