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Templar Shield · 1 month ago

ServiceNow Agentic AI Developer \- IRM, TPRM & BCM \- Texas

United States

Full-time

Remote

Mid Level

3+ years exp

Templar Shield is a boutique consulting firm specializing in Integrated Risk Management and AI Governance. The ServiceNow Agentic AI Developer will design and deploy AI features for risk management using the ServiceNow platform, enhancing automation and efficiency in enterprise solutions.

Consulting

H1B Sponsor Likely

Responsibilities

Build Now Assist experiences for IRM, TPRM, and BCM (assessments, risks, issues, controls, policies, continuity plans)

Design and implement agentic workflow patterns: retrieval agents, orchestration agents, evaluator agents, and autonomous task bots

Use ServiceNow’s LLM APIs, vector search, and prompt orchestration frameworks to generate context-aware outputs

Implement GenAI-powered automations such as:

Risk/control summaries

Third-party due-diligence generation

Automated policy mappings

Business impact analysis generation

Incident/impact narrative generation for BCM

Configure and customize IRM Workspaces, Risk Modules, Continuous Monitoring, Controls, Issues, and Regulatory Taxonomies

Build TPRM intake flows, inherent/residual scoring models, and evidence automation

Extend BCM modules for continuity planning, crisis management, and notification workflows

Use Script Includes, Flow Designer, IntegrationHub, and custom API integrations to connect external data sources to AI agents

Implement vector database integrations, retrieval pipelines, and structured document ingestion for agentic AI retrieval

Ensure performance, security hardening, and responsible AI safeguards are embedded into all features

Work with Templar Shield architects and SMEs to translate business problems into AI-driven solutions

Document prompts, agent behaviors, evaluation criteria, and decision logs for auditability

Support clients with AI governance alignment such as NIST AI RMF, ISO 42001, and emerging state/federal AI rules

Qualification

ServiceNow developmentNow AssistGenAI FrameworksJavaScriptAI Control TowerLLM-powered featuresMulti-step workflowsRisk domain knowledgeJSONIntegrationHubFlow DesignerAPI integrationsVector searchNIST AI RMFISO 42001PythonTypeScript

Required

3+ years of ServiceNow development experience (IRM/TPI/BCM strongly preferred)

Hands-on experience with Now Assist, GenAI Frameworks, AI Control Tower, or LLM-powered features

Strong skills in JavaScript, Script Includes, Glide APIs, Flow Designer, and IntegrationHub

Ability to design multi-step workflows and intelligent automations

Understanding of at least one risk domain: IRM, TPRM, BCM, OpsRes, Compliance, or Security

Ability to write-clean prompts and evaluation logic for AI outputs

Comfort working with JSON, APIs, and RAG-style data patterns

Preferred

Experience with vector search, embeddings, or document-retrieval pipelines

Familiarity with NIST AI RMF, ISO 42001, EU AI Act, or other AI governance frameworks

ServiceNow certifications such as: CSA (Certified System Administrator), CAD (Certified Application Developer), CIS-IRM, CIS-TPRM, CIS-BCM, AI-specific Now certifications (preferred)

Experience with Python, TypeScript, or microservices

Prior consulting or professional-services delivery experience

Benefits

Competitive compensation + annual performance-based bonus

100% remote-first culture

Employer-sponsored health, dental, LTD, and life insurance coverage

401(k) with company match

Paid training and certification sponsorship

Ability to work on cutting-edge AI projects across regulated industries

A collaborative culture where your process designs shape real industry solutions

Company

Templar Shield

templar shield is a premier information security, risk, and compliance technology professional services firm serving North America.

Founded in 2013

San Diego, California, USA

51-200 employees

https://templarshield.com

H1B Sponsorship

Templar Shield has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (3)

2022 (1)

2020 (4)