First Due · 1 month ago
West Coast Implementation Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $80K/yr
3+ years expFirst Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. The Implementation Manager role involves working with customers across Fire, EMS, and Office of Emergency Management in their implementation and set-up of the First Due Platform, ensuring that customer implementations stay on track and are delivered on time with high quality.
Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service
Responsibilities
Manage implementation of customers from contract to launch
Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations
Develop project plans, track progress, and monitor roadblocks during the implementation phase
Coordinate with partners and other organizations
Document data requirements and process workflows
Report regularly on status of implementations and potential issues
Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements
Qualification
Required
Minimum 3 years of Software Implementation project management experience
Knowledge of project management tools
Excellent written and verbal communication skills
Highly detail oriented
Motivated and proactive in creating and improving processes and workflows
Strong analytical and critical thinking skills
Preferred
Familiarity with SQL
Experience with Fire and EMS agency software solutions
Company
First Due
First Due is a software platform that revolutionizes fire and EMS records management by unifying the entire operation in a single system.
201-500 employees
H1B Sponsorship
First Due has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$356.77MKey Investors
JMI EquityNew York Angels
2025-08-05Private Equity· $355M
2021-07-01Series Unknown
2020-06-17Seed
Leadership Team
Andreas Huber
Co-Founder & CEO
Rami El-choufani
Co-Founder, COO & Head of Product
Recent News
Government Technology US
2025-10-31
Government Technology US
2025-10-03
Company data provided by crunchbase