Peoplr, LLC · 1 month ago
IT Service Coordinator
Jacksonville, Florida, United States
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $54K/yrPeoplr, LLC is a national Human Resources consulting firm, and they are seeking an IT Service Coordinator to join Antisyn, a leading provider of IT & Cybersecurity solutions. In this role, you will manage client service requests, ensuring timely responses and adherence to service level agreements.
Human ResourcesProfessional ServicesRecruiting
Responsibilities
Serve as the first voice clients hear
Take incoming client calls, monitor email tickets, and respond, prioritize, and schedule client service requests
Conduct an initial intake analysis with clients, asking questions to understand their situation and urgency, and set expectations on expected turnaround times
Monitor the open tickets to ensure timely response and verify service level agreements (SLAs) are met
Qualification
Required
Experience working in an office setting handling and prioritizing varying tasks and responsibilities
Tech savviness – basic understanding of computers, unafraid of technology
Ability to proactively follow and stay on top of procedures; drive and determination to meet deadlines
Strong verbal and written communication skills
Demonstrated willingness to go above and beyond to provide excellent customer service
High school diploma
Preferred
College degree
Benefits
Comprehensive benefits (Medical, Dental, Vision, HSA, Life & Disability Insurance, 401(k), Certification & Education Reimbursement Opportunities)
Company
Peoplr, LLC
We Make HR Easy. Seriously. We are a team of HR experts who tackle all kinds of HR headaches and turn them into creative people-driven solutions.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Amy McGeorge
Managing Partner
Company data provided by crunchbase