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Four Seasons Hotels and Resorts · 3 hours ago

Assistant Front Desk Manager

Scottsdale, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Four Seasons is a luxury hotel company known for exceptional guest experiences. They are seeking a dynamic Assistant Front Office Manager to lead the Front Desk team, oversee daily operations, and enhance guest interactions while maintaining high service standards.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Manages the staff at the Front Office (Front Desk, Guest Services and Concierge)

Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed

Coordinates arrivals, departures and billing requirements with Sales and Catering Department

Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups

Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal

Establish training and accountability within the team to achieve high results above benchmarks

Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements

Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent

The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests