CoorB · 1 month ago
L2 Application Support Lead
United States
Full-time
Remote
Senior Level
5+ years expCoorB is a technology company that builds innovative solutions focused on process automation and advanced data analytics. They are seeking a highly skilled L2 Application Support Lead to oversee critical application support operations, ensuring timely resolution of complex incidents and continuous improvement of system reliability and performance.
Financial ServicesFinTechInformation Technology
Responsibilities
Serve as the primary escalation point for complex incidents raised from L1 and internal teams
Lead and mentor L2 support engineers, ensuring proper incident handling and knowledge-sharing
Ensure all incidents, service requests, and problem tickets are managed within SLA timelines
Perform in-depth analysis and troubleshooting across mobile applications, backend services, and database systems
Conduct root cause analysis (RCA) using host logs, database queries, OpenShift, and Splunk
Monitor system performance and application logs to proactively identify issues before they impact users
Assign and follow up on bugs with development, operations, and infrastructure teams, ensuring timely closure
Collaborate with networking, DevOps, and platform teams to resolve cross-system issues
Participate in incident review meetings and provide technical insights on recurring issues
Use SQL queries to investigate and resolve database-related issues (Oracle preferred)
Work within OpenShift environments for container management and troubleshooting
Analyze and interpret logs using Splunk for both application and infrastructure layers
Understand microservices architecture and Java Spring–based systems to support distributed applications
Prepare regular incident, RCA, and performance reports for management
Maintain clear documentation of issues, resolution steps, follow-ups, and knowledge base articles
Identify opportunities for process improvement, automation, and system hardening
Qualification
Required
Bachelor's degree in Computer Science, Software Engineering, or related field
5–7 years of experience in application support or technical support roles, ideally within digital banking or financial services
Previous experience in leading L2 support teams or acting as a senior support engineer
Strong communication and stakeholder management skills, with the ability to simplify complex technical concepts
Hands-on experience with Java Spring applications
Strong SQL querying skills (Oracle preferred)
Experience with OpenShift for container orchestration and Splunk for log analysis
Proven ability to troubleshoot across multiple systems and technology layers (Java Spring, SQL, microservices, containers, logs)
Excellent problem-solving abilities, attention to detail, and logical thinking
Ability to understand and work with backend workflows, microservices, and integrations
Company
CoorB
CoorB offers digital finance solutions, focusing on process automation, user experience, and banking integrations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ahmed Gaber
Chief Executive Officer
Carole Rizkallah Alsharabati
Founding Partner
Company data provided by crunchbase