Templar Shield · 1 month ago
Moveworks Agentic AI Business Process Consultant (BPC) \- Texas
United States
Full-time
Remote
Mid, Senior Level
3+ years expTemplar Shield is a boutique consulting firm specializing in Enterprise Risk Management and Cybersecurity. The Moveworks Agentic AI Business Process Consultant will bridge business stakeholders and the Moveworks platform, leading requirements sessions, mapping business processes, and identifying AI automation opportunities.
Consulting
Responsibilities
Facilitate workshops with IT, HR, Security, and business teams to understand service-delivery workflows
Document current-state processes and design AI-enhanced future-state workflows
Identify high-ROI use cases for Moveworks-based automations (password resets, software access, policy questions, security queries, HR onboarding/offboarding, knowledge automation, etc.)
Translate business requirements into structured user stories, acceptance criteria, and functional designs
Define conversational flows, intent logic, natural-language experiences, and knowledge retrieval patterns
Work closely with developers to design autonomous agent behavior, escalation paths, and automated actions
Help develop and test prompts, guardrails, and response patterns to ensure AI accuracy and alignment with enterprise policies
Participate in the design of multi-skill agent ecosystems supporting ITSM, HR, Security, and Facilities
Map Moveworks skills to enterprise systems (ServiceNow, Okta, O365, Workday, Jira, Slack, Teams, etc.)
Ensure knowledge bases, FAQs, policy libraries, and structured data sources are optimized for AI usage
Support content evaluation, training data curation, and knowledge-validation efforts
Align AI implementations with enterprise governance frameworks such as NIST AI RMF, ISO 42001, ITIL, and internal security/compliance policies
Participate in testing, validation, and output-quality review cycles for autonomous agent decisions
Provide training, enablement, and change management support for client stakeholders
Develop playbooks, process documentation, AI use case libraries, and adoption strategies
Qualification
Required
3-7 years of experience in IT service delivery, HR operations, enterprise service management, or automation-focused consulting roles
Experience working with conversational AI platforms such as Moveworks, MS Copilot, ServiceNow Virtual Agent, or similar tools
Strong understanding of ITSM, HRSD, or Security support processes, including incident/request workflows, approvals, knowledge management, and access provisioning
Proven ability to run workshops, gather requirements, document workflows, and communicate with both technical and business stakeholders
Ability to translate business problems into AI-driven automation opportunities
Strong writing and communication skills for user stories, acceptance criteria, and functional specifications
Preferred
Experience with Moveworks implementations, skills, or enterprise integrations
Familiarity with LLMs, AI governance, prompt engineering, and conversational UX design
Knowledge of ServiceNow (ITSM/HRSD/SecOps), Okta/Azure AD, Workday, or other enterprise platforms
ITIL, HR certifications, or ServiceNow certifications
Prior consulting experience, especially with large enterprise clients
Understanding of AI adoption challenges, change management, and enterprise readiness
Benefits
Competitive compensation + annual performance-based bonus
100% remote-first culture
Employer-sponsored health, dental, LTD, and life insurance coverage
401(k) with company match
Paid training and certification sponsorship
Opportunity to shape next-generation AI service-delivery patterns for Fortune 1000 clients
A collaborative culture where your process designs shape real industry solutions
Company
Templar Shield
templar shield is a premier information security, risk, and compliance technology professional services firm serving North America.
51-200 employees
H1B Sponsorship
Templar Shield has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (1)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Cindy Coy
Chief Financial Officer
Nicholas Friedman
President & Managing Partner, ERM Strategy
Recent News
2026-01-05
EIN Presswire
2025-04-21
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