Apply on Employer Site

Photon · 1 month ago

Conversational UX Designer - Onshore

United States

Full-time

Remote

Mid Level

$48K/yr - $168K/yr

3+ years exp

Photon is seeking a Conversational UX Designer to create engaging conversational experiences. The role involves designing dialogue flows, conducting user research, and collaborating with cross-functional teams to enhance user interactions across chat and voice interfaces.

E-CommerceInformation TechnologyMobile AppsWeb DesignWeb Development

H1B Sponsor Likely

Responsibilities

Design end-to-end conversational experiences including dialog flows, scripts, intents, prompts, and responses

Craft natural, human-like conversational language aligned with brand tone

Develop decision trees, multi-turn flows, error handling, contextual prompts, and fallback logic

Optimize conversations for clarity, efficiency, and user satisfaction across chat and voice interfaces

Conduct user interviews, usability tests, and A/B experiments to validate conversational designs

Analyze transcripts, user behavior, and interaction data to identify pain points and refine flows

Translate insights into design improvements and new conversation opportunities

Partner with Product, Engineering, and AI/NLP teams to ensure designs are feasible and technically aligned

Work with data scientists and linguists to refine intent models and training data

Create and maintain conversation design documentation, user journeys, style guides, and content standards

Evaluate conversational performance using metrics such as CSAT, containment rates, NLU accuracy, and task completion

Iterate based on user feedback, analytics, and business goals

Stay updated on conversation design trends, LLM best practices, and emerging AI experience patterns

Qualification

Conversational designNLP/NLU understandingChatbot experienceFigmaUser researchAgile environmentAnalytics toolsCollaborationWriting skills

Required

3–5 years of experience in UX writing, conversation design, content design, or interaction design

Hands-on experience creating conversational flows for chatbots, virtual assistants, or voice apps (e.g., Alexa, Google Assistant)

Strong writing skills with an ability to craft clear, concise, and natural-sounding dialogue

Experience with tools such as Figma, Miro, Dialogflow, Rasa, Lex, Voiceflow, Botmock, or similar platforms

Understanding of NLP/NLU concepts, intents/entities, and user behavior

Ability to work collaboratively with cross-functional teams in an Agile environment

Preferred

Background in linguistics, psychology, UX research, cognitive science, or communication

Experience designing for large language model (LLM)–based assistants

Knowledge of accessibility standards and inclusive design principles

Experience with analytics tools for conversation performance tracking

Benefits

Medical, vision, and dental benefits

401k retirement plan

Variable pay/incentives

Paid time off

Paid holidays

Company

Photon

Glassdoor3.6

Photon is a technology corporation that provides Strategy Consulting, Creative Design, and Technology Services to global enterprise.

Founded in 2007

London, England, GBR

5001-10000 employees

https://www.photon.in

H1B Sponsorship

Photon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (233)

2024 (168)

2023 (236)

2022 (184)

2021 (157)

2020 (249)