Trace3 · 2 hours ago
Data Center Technician (On-site)
Reno, NV
Full-time
Onsite
Entry Level
$25/hr - $30/hr
1+ years expTrace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The Data Center Technician will support day-to-day operations in the data center, providing remote-hand services and assisting with infrastructure management, asset management, and customer satisfaction.
Information ServicesInformation TechnologySocial Network
Responsibilities
Support the day-to-day operations of the data center and execute various projects
Perform analysis and consulting of customers' IT infrastructure hardware in production; perform a walkthrough with the customer to determine the ability to deliver the project
Install and manage structured cabling infrastructure projects
Elicit Data Center infrastructure requirements from clients
Install, terminate, test, and label all cross-connects (copper and fiber) in the data center in accordance with standard operating procedures
Perform preventative maintenance and repairs by troubleshooting cabling system issues
Troubleshoot and address physical issues
Create straight-through, crossover, and console cables
Install or move shelves, power strips, rails, cable management, servers, switches, and other equipment as required
Identify and report problem devices. Replace defective parts as directed
Visually inspect equipment for errors or unusual noises
Assist in performing infrastructure readiness tests
Configure OOB (out-of-band) management interfaces on various devices for remote access (compute, storage, and networking)
Test and validate remote accessibility to the customer computer, server, and/or network system
Monitor and perform ongoing maintenance on servers and network equipment
Upgrade internal system components, including CPUs, memory, hard drives, and network cables
Create and maintain service desk documentation
Provide a plan, unpack received items, identify parts, and dispose of all non-essential items. Must report results and give recommendations
Ensure that power tests and reports on all incoming products are conducted before they are moved to the data center floor, per practices
Digitally scan all incoming paperwork, transmit results, and proactively provide recommendations on gaps
Input all device locations and cable connections into a customer-defined database
Record all received products into a customer-defined database (including asset tags information, product manufacturer, model, and serial number)
Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies
Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommend changes
Maintain a high level of customer satisfaction
Review work orders proactively and as post-work quality assurance to ensure requests are handled appropriately
Actively participate during the service transition phase to perform knowledge transfer and documentation
Develop documentation to maintain accurate records of customer computer, server, and network systems
Shipping/loading dock management (report new items received)
Accept, fulfill, and report status via the ticketing system, time reports, and email processes
Escort vendors and repair technicians as requested by the customer
Perform crisis management in critical situations or during major service outages
Communicate with stakeholders according to SLAs (service level agreements)
Perform root cause analysis
Follow the Company's best practices and Standard Operating Procedures
Mentor lower-level Data Center Technicians
May perform other duties as assigned by supervisor
Qualification
Required
A minimum of one to three years' experience in a technical or data center support role
High School diploma/GED required
Good understanding of the OSI model
Good command of written and spoken English
Excellent customer service skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
Must have a strong attention to detail
Participation in an on-call rotation for after-hours support
Preferred
CompTIA, A+, BICSI or similar certification is preferred
Benefits
Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match
529 College Savings Plan
Health Savings Account
Life Insurance
Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off
Company
Trace3
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients.
1001-5000 employees
H1B Sponsorship
Trace3 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (1)
2022 (6)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-08-11Acquired
2017-06-15Private Equity
Leadership Team
J
Joe Quaglia
Chief Executive Officer
Mark Butler
VP Security Solutions
Recent News
2025-12-08
2025-11-25
Company data provided by crunchbase