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8am · 9 hours ago

Senior Quality Engineer

Austin, TX

Full-time

Onsite

Mid, Senior Level

$100K/yr - $160K/yr

3+ years exp

8am is a company focused on empowering professionals with innovative technology solutions. They are seeking an experienced Senior Quality Engineer to champion customer experience and drive quality improvements within their FinTech/Back-End SaaS platform through comprehensive testing strategies and collaborative engineering practices.

Financial ServicesFinTechLegal TechPayments

Responsibilities

Champion the customer experience at every stage of development, viewing deliverables through the customer's lens

Design and execute comprehensive test strategies across UI, API, and database layers, ensuring they reflect real customer scenarios

Speak up when features aren't complete enough to test or when quality concerns arise—even if it means slowing down

Challenge requirements that don't serve customer needs and identify issues that could frustrate users before they reach production

Write high-quality test cases that tell a story about customer interactions and maintain them through their entire lifecycle

Identify and document defects with comprehensive root cause analysis, always including "how this affects the customer" assessments

Drive continuous improvement in our Defect Leakage Rate (≤15% target), recognizing that every bug reaching production erodes customer trust

Complete 90%+ of assigned tasks independently while providing guidance and mentorship to junior engineers

Own quality initiatives and drive measurable improvements to QE processes and standards

Create and lead test plan reviews using test management tools like TestRail or Qase, ensuring adherence to documented standards

Engage with Product Owners and Product Management on feature feasibility, testability, and requirement clarification

Become a Subject Matter Expert (SME) for specific technical areas or product components

Track and report on Quality KPIs, with particular focus on Defect Leakage Rate—our primary customer-focused metric that measures bugs caught by QE versus those found by customers

Collaborate with SDET team/Developers on determining what tests are high value for automation, and ensuring that test automation operates as expected, owning automated test execution

Demonstrate proficient to advanced networking and Linux skills, utilizing command-line tools across common distributions

Leverage Python scripting for assisting with test automation tasks as necessary (Dedicated SDET team owns framework and most automation tasks). Willingness to learn basic Python scripting if not previously leveraged

Validate services deployed on AWS and other cloud platforms, managing test environments and cloud resources efficiently

Basic understanding of security and performance testing

Work effectively within scrum team, and across them when user features span teams, contributing meaningfully to technical discussions

Translate technical issues into customer experience impacts for both technical and non-technical stakeholders

Provide timely, helpful feedback to peers and junior engineers through code reviews and test case audits

Actively contribute to team knowledge sharing through documentation and presentations

Participate in all Agile ceremonies with a focus on quality advocacy

Qualification

Quality EngineeringTest AutomationAWSLinuxPythonAgile/ScrumTest Management ToolsSQL TestingCollaborationCommunicationMentoringProblem-Solving

Required

3-7 years of experience in software quality engineering, preferably in SaaS environments

Strong demonstrated proficiency in Linux distributions and CLI-based testing, including log file analysis, and other troubleshooting tasks

Experience with AWS or other major cloud platforms

Basic Python/Shell (or similar) scripting knowledge with ability to edit existing scripts and create new automation

Advanced skills with UI, API, and SQL testing methodologies

Familiarity with test management tools such as TestRail or Qase

Demonstrated experience leveraging Version Control Systems with a focus on Github and Bitbucket

Experience with testing tools: Jira, Sentry, DataDog

Understanding of containerization, Kubernetes, and CI/CD pipelines (Jenkins, CircleCI)

Strong understanding of Agile/Scrum methodologies

Proven track record of mentoring junior engineers and contributing to process improvements

Excellent analytical and problem-solving abilities

Strong communication skills with ability to present to both technical and non-technical stakeholders

The courage to be vocal about quality concerns and testing impediments

Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

Benefits

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.

Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.

Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.

Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.

Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.

Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).

Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.