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WalkMe · 2 weeks ago

Partner Success Manager

Austin, TX

Full-time

Hybrid

Mid Level

$110K/yr - $130K/yr

3+ years exp

WalkMe, an SAP company, pioneered the Digital Adoption Platform to enable business leaders to harness technology effectively. As a Partner Success Manager, you will be responsible for post-sales delivery, acting as a trusted advisor to partners and helping them enhance their offerings using WalkMe's platform.

AnalyticsE-LearningGuidesPredictive AnalyticsProduct DesignProduct ManagementProductivity ToolsSoftware

Work & Life Balance

Responsibilities

Maintain relationships with Partner leadership to foster collaboration and continuous improvement

Guide Partners through their certification programs

Provide hands-on process training for WalkMe delivery and client success

Monitor and support Partners in client engagements to ensure high-quality delivery

Monitor Partner performance metrics including client satisfaction and days to go live

Manage risk and coordinate ticket escalation

Collaborate with global peers on the WalkMe Partner team to improve the Partner program

Maintain an understanding of our product and roadmap, so you can guide Partner service delivery strategies

Qualification

Customer successAccount managementSales discovery methodologiesEnterprise SaaS experienceRelationship managementProcess trainingPerformance metrics monitoringRisk management

Required

3+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 100 companies and their executives

You've maintained a book of Strategic customer or partner accounts

Competency in sales discovery methodologies, and an ability to articulate and analyze value propositions and Return on Investment

Must be able to come into Raleigh or Austin office 3 times per week

Benefits

Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.

Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.

Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.

Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.

WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.

WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.

WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.

Robust Retirement Contributions: Ask HR about the specific offerings for your region!