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UNC Health · 1 month ago

Customer Service Representative, Urgent Care Clinic

Mills River, NC

Full-time

Onsite

Entry Level

1+ years exp

UNC Health is an inclusive organization with over 40,000 teammates dedicated to improving health in unique communities. The Urgent Care Customer Service Representative plays a vital role in providing clerical and patient access support, ensuring a smooth registration process and maintaining accurate patient information.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system

Prepares working area for shift, including maintaining supplies such as intake forms and office supplies

Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate

Patiently and clearly guides patient through registration process, explaining policies and processes as needed

Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed

Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts

Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed