Acuity International · 1 month ago
Quality Assurance Manager - Notional
Cape Canaveral, FL
Contract
Onsite
Mid Level
3+ years expAcuity International is a global company focused on empowering clients through a broad range of services. The Quality Assurance Manager is responsible for overseeing quality control and compliance programs within an ICE detention facility, ensuring operations meet federal regulations and promoting continuous improvement.
Information Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop, implement, and monitor quality assurance policies and procedures across all departments
Conduct regular audits and inspections to assess compliance with ICE detention standards
Analyze operational data and incident reports to identify trends and areas for improvement
Collaborate with department heads to resolve deficiencies and implement corrective actions
Maintain documentation of audits, inspections, and compliance reports
Train staff on quality assurance protocols, compliance requirements, and best practices
Serve as liaison with ICE Office of Detention Oversight (ODO), Office of Professional Responsibility (OPR), and other oversight entities
Lead internal investigations related to service complaints, safety incidents, or non-compliance
Support accreditation and certification efforts, including PREA and other federal programs
Promote a culture of accountability, transparency, and continuous improvement
Ensure compliance with OSHA, DHS, and other relevant safety standards
Maintain records and documentation related to safety activities, inspections, and incidents
Coordinate with facility management and security teams to address safety concerns
Qualification
Required
Bachelor's degree in Criminal Justice, Public Administration, Quality Management, or related field
3–5 years of safety and quality management experience in corrections or command center environments
DHS SSBI clearance or eligibility to obtain one
Strong knowledge of ICE detention standards, federal regulations, and audit procedures
Excellent analytical, organizational, and communication skills
Experience with incident tracking systems and quality management software
Must be at least 21 years of age
Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years
Preferred
DHS or ICE experience
Safety certification such as the Construction Health and Safety Technician (CHST) or Occupational Health and Safety Technician (OHST) through Board of Certified Safety Professionals
Quality certification such as Certified Manager of Quality – Organizational Excellence (CMQ/OE) through American Society of Quality
CPR/First Aid certification
Bilingual (English/Spanish or other relevant languages)
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months
Ability to travel
Company
Acuity International
Acuity International is a leading provider of process and technology-based critical services to global government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Corbi
Chief Executive Officer
Joe Guiliano
Chief Financial Officer
Recent News
Washington Technology
2025-06-22
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