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Flagstar Bank · 5 hours ago

Check Fraud Detection Analyst

New York, NY

Full-time

Onsite

Mid Level

$25.78/hr - $31.22/hr

3+ years exp

Flagstar Bank is focused on protecting its assets and ensuring a secure banking experience. The Check Fraud Detection Analyst plays a critical role in identifying and mitigating fraudulent activities by reviewing reports, analyzing transactions, and making timely decisions to prevent losses.

BankingFinanceFinancial Services

Responsibilities

Analyze daily detection reports to identify potential fraud

Make real-time decisions on transaction clearance, extended holds, account flags, and service restrictions

Investigate suspicious transactions and escalate complex cases to senior fraud specialists as needed

Monitor and resolve outstanding fraud alerts and ensure timely alert disposition

Document findings and actions taken in accordance with internal protocols

Maintain department logs and prepare metrics for management reporting

Respond to “fraud in progress” alerts and inquiries from branch personnel

Place outbound calls to verify transactions submitted via Zelle, external transfers, mobile deposit, and bill pay

Provide guidance to internal teams and customers impacted by account holds, escalations or fraud-related restrictions

Communicate clearly and professionally to explain fraud decisions and next steps

Open and manage cases with vendors to resolve issues

Partner with internal departments to enhance fraud detection strategies and promote awareness

Participate in fraud trend discussions and contribute to system enhancement initiatives

Perform special projects, and additional duties and responsibilities as required

Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures

Stay current on fraud trends, tools, and regulatory requirements

Qualification

Fraud detection systemsCheck fraud schemesFraud patterns identificationRegulatory knowledgeMicrosoft Office proficiencyAnalytical skillsCommunication skillsDetail-orientedIntegrityConfidentiality

Required

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

3+ years experience in a fraud-related capacity

Understanding of common fraud types (e.g., phishing, account takeover, social engineering, etc.)

In-depth knowledge of common check fraud schemes, including but not limited to: forged checks, counterfeit checks, altered checks, check kiting, check washing, third-party fraud, RDC fraud, and fraudulent endorsements

Ability to identify fraud patterns and apply appropriate mitigation strategies

Familiarity with fraud detection systems and banking platforms (e.g., DNA, Nautilus, Salesforce, Compass, Partnercare)

Understanding of various regulatory structures, Regulation CC, Uniformed Commercial Code articles 3 and 4, and Regulation E

Understanding of fraud typologies and escalation protocols

Proficiency in Microsoft Office and fraud monitoring tools

Ability to navigate multiple systems quickly and accurately

Familiarity with web browsers (Edge, Chrome, Safari, Firefox)

Understanding of mobile operating systems (Android, iOS)

Strong analytical and critical thinking skills

Clear and professional verbal and written communication

Ability to work under pressure and manage multiple priorities

Detail-oriented with a continuous improvement mindset