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ScanSource · 1 month ago

Advantix: Solutions Architect

Greenville, SC

Full-time

Onsite

Mid Level

$60K/yr - $80K/yr

ScanSource is a fast-growing company specializing in managed connectivity and technology expense management. The Solutions Architect will be responsible for pre-sales engineering, working closely with partners and sales teams to identify client needs and design appropriate technical solutions.

HardwareTelecommunicationsWholesale

Culture & Values

Responsibilities

Provide pre-sales technical assistance and product education at a high level to Advantix customers

Perform the technical discovery, identify customer pain points, challenges, and business objectives to determine the best technical solutions for our clients

Design solutions to meet customer requirements utilizing industry best practices

Facilitate and lead technical meetings with existing and potential customers

Conduct training to heighten sales team knowledge of product capabilities

Assist sales with qualifying opportunities, attending calls as needed to assist in closing deals

Effectively communicate the needs of the clients to internal teams and Advantix leadership

Create and maintain documentation of the proposed technical solutions

Execute with technical accuracy, serving as a trusted advisor to internal and external clients

Plan and prioritize opportunities for utmost productivity and efficiency

Assist Tier 1 support teams as needed and serve as the escalation manager when applicable

Serve as level 2 support for all connectivity related troubleshooting

Manage network events and other notifications ensuring timely case creation and dissemination of information

Proactively participate in Business Process Improvements

Qualification

Pre-sales technical assistanceIP technologiesLAN & WAN topologiesProductTechnical trainingPOC designAnalytical problem solvingCustomer focusActive listeningCommunication skillsEffective time-management