Apply on Employer Site

Turner Construction Company · 10 hours ago

IS Services & Support Engineer

Port Washington, WI

Full-time

Hybrid

Mid Level

$76K/yr - $94K/yr

3+ years exp

Turner Construction Company is a leader in the construction industry, and they are seeking an IS Services & Support Engineer to assist with and provide support for Information System technologies. The role involves troubleshooting end-user issues, maintaining documentation, and supporting technology implementations at various locations.

Building MaterialConstruction

H1B Sponsor Likely

Responsibilities

Assist with troubleshooting, supporting, and resolving end-user issues related to Information Services (IS) voice, data, applications, hardware, software, workstation configuration, network and technology systems. Document issues in ticketing system and provide timely status updates and final resolutions to end-users

Understand, follow, and apply IS policies, procedures, security and standards relating to infrastructure systems, components, applications and services

Escalate Turner IS security compliance and standards matters to supervisor and educate end-users on IS policies, procedures, Turner tools, and best practices

Adopt IS lean tools to plan, schedule, and perform work activities and to communicate status with supervisor and team

Maintain updated documentation of assigned requests within ticket management system

Support development of knowledge-based articles based on ticket resolutions as applicable

With authorization, procure hardware, software, and cellular services from equipment vendors and provision and configure as assigned. Track allocation of equipment

Support and inform end-user’s technology requests and identify appropriate options based on hardware, software, or system functional specifications relevant to IS standards and operational tools

Support development, tracking, and maintenance of timely documentation of local technology infrastructure including inventories of hardware and applications of desktop computers

Support recovery from disaster or failure of equipment identified during daily system backups of local server and other mission critical business unit infrastructure

As directed, assist with and complete data migrations, archive data, and manage data user permissions

As directed, assist with implementing projects following Turner IS methodology for change management including scope, schedule and budget

Apply basic continuous improvement concepts and practices to work efficiently, enhance programs, coordinate, and reduce waste

As requested, provide information for briefings at IS management meetings

Other activities, duties, and responsibilities as assigned

Qualification

Windows Server AdministrationActive DirectoryTicket management systemMicrosoft Office 365Data migrationsVOIPBasic desktop supportContinuous improvementCommunication skills

Required

Minimum of 3 years of related experience and in pursuit of or with Bachelor's Degree from accredited degree program in Information Services, Computer Science, Operations, Management, or related field of study, or with current Information Technology (IT) certifications such as A+, Network+, or MCP, or with equivalent combination of education, experience, and training

Ticket management system experience

Basic desktop and systems support and troubleshooting knowledge

Basic knowledge of Windows Server Administration and Active Directory

Familiar with installation and deployment of Windows 10 and 11 operating systems

Proficient computer skills and familiar with Microsoft Office 2016, Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications

Basic knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems

Familiar with supporting multi-function printers and scanners

Basic knowledge of malware, spyware, anti-virus software

Basic experience using continuous improvement principles and concepts

Professional and clear verbal and written communication skills

Able to work independently with direction and supervision, and in team environment

Benefits

Medical, dental, and vision coverage

401(k) plan

Health Savings Account

Flexible Spending Account

Wellness benefits

A voluntary legal plan

Identity theft

Life insurance

Short-term and long-term disability coverage

Paid vacation

Wellness/sick time

Holidays

Paid parental leave

Tuition reimbursement

Employee referral bonuses

End-of-year appreciation pay

Company

Turner Construction Company

Glassdoor4.2

Turner is a provider of construction services committed to making a difference in the lives of people.

Founded in 1902

New York, New York, USA

10001+ employees

http://www.turnerconstruction.com

H1B Sponsorship

Turner Construction Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (65)

2024 (59)

2023 (44)

2022 (53)

2021 (47)

2020 (49)