Armorock Polymer Concrete · 1 month ago
Account Manager - Phoenix
Phoenix , AZ, USA
Full-time
Onsite
Mid LevelArmorock Polymer Concrete is a market leader in precast polymer concrete structures for the wastewater industry. The Account Manager role is essential for serving as the primary liaison between customers and internal departments, ensuring a seamless experience throughout the sales and order lifecycle while driving customer satisfaction and business growth.
Building MaterialManufacturingWholesale
Responsibilities
Conduct Insight platform searches to identify viable public and private leads
Monitor and track Capital Improvement Projects (CIP) for early-stage opportunities
Evaluate developer-driven projects and private sector demand
Interface with contractors, municipalities, and engineers to understand project requirements
Prepare and issue quotes using internal platforms, ensuring accuracy and urgency prioritization
Collaborate with estimating and project management teams to verify quote feasibility
Prepare and distribute complete submittal packages with required documentation
Manage revisions, engineering calculations, and redlines
Communicate submittal status and changes to customers proactively
Facilitate transition from quote to release, including documentation verification (POs, drawings, job codes)
Coordinate with internal departments to ensure timely order fulfillment
Send release confirmations and introductions to project managers
Provide Sales Manager support at trade shows, customer visits, job site visits as needed
Log all Daily Activities that are critical to “Build” of the territory. Key Conversations with Accounts, emails, tasks, Phone Calls
Build and Maintain Account Pages for: Municipalities/Water Authorities, Engineering Firms, Contractors. Each should list Key personnel with
Manage Opportunity Pipeline: Status update, Conversations, etc
Build Task Pipeline
Provide feedback to Sales Managers weekly for customer issues/ improvements required to meet our customer service commitment
Provide Quarterly Updates to Armorock Management on “improvements” needed to improve the customer experience
Participate (minimum one per week) in the Operations Daily Huddle for Plants that produce their product. Allows for account managers to understand
Discuss (verbally) upcoming releases weekly with Project Manager who is assigned the territory. Project Managers should in-turn provide current project in production updates to and discuss corresponding issues/wins
Participate and add Value in Organizations Weekly Meeting
Participate in Armorock Committee’s that allow for Sales Managers to be engrained in the business
Qualification
Required
Strong analytical and critical thinking abilities
Proficient in reading and interpreting engineering drawings and specifications
Proficiency in Microsoft Excel, Google Suite, and CRM systems
Excellent written and verbal communication and negotiation skills
Ability to work independently and manage multiple projects simultaneously
Strong organizational skills and attention to detail
Preferred
Bachelor's degree in related subject matter is preferred but not required
Knowledge of ASTM standards and specifications relevant to wastewater structures preferred
Familiarity with AutoCAD or similar design software is a plus
Benefits
Comprehensive medical, dental, and vision insurance with low employee contributions
Competitive salary with performance-based bonuses
401(k) with company matching
Generous PTO, plus additional sick days
Paid parental leave (maternity & paternity)
Company
Armorock Polymer Concrete
Armorock is the sustainable and responsible choice for engineers, agencies, and contractors looking to end the endless cycle of rehabilitation in corrosive environments.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase