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JVS SoCal · 1 month ago

Program Assistant

South El Monte, CA

Full-time

Onsite

New Grad, Entry Level

JVS SoCal is a nonprofit social service agency dedicated to providing job training and career services. The Program Assistant will support customers by identifying their needs, providing information on available services, and facilitating intake sessions for job seekers.

EmploymentNon ProfitPersonal Development

Responsibilities

Attended meet-and-greet sessions for first-time and continuing customers

Identifies customer needs and expectations and directs customers to next steps

Provides Center information regarding all services, including accessibility, referrals, and processes

Answers telephone, takes messages, distributes messages, and transfers calls to appropriate staff

Coordinates and plans for assessing suitability and eligibility for Veteran job seekers interested in receiving employment services

Regularly facilitate individual and group intake and information sessions for job seekers at the center and coordinate offsite and specialty intake sessions for events

Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the completed forms, how they are used, and why we use them

Answers questions, responds to customer inquiries, and reaches out to customers without complete enrollment information

Tracks enrollments and reports information to colleagues and management. Reviews eligibility documentation and verifies information prior to entering it

Utilizes various databases to enroll participants into applicable programs (WIOA, HVRP). Utilizes Microsoft office tools and web-based databases (CALJOBS, Salesforce) to pull reports and communicate performance

Responsible for the timely submission, tracking, and data entry of new customer information

Other support duties as assigned include significant cross-training for other tasks