Solarity ยท 1 month ago
IT Support Technician I
United States
Full-time
Remote
New Grad, Entry LevelSolarity is a company that enhances the accuracy and interoperability of electronic medical records through innovative technology. The IT Support Technician I is responsible for providing technical support for hardware, software, and cloud-based communication tools, diagnosing end-user issues, and assisting in the maintenance of IT infrastructure systems.
Health CareMedicalSoftware
Responsibilities
Provide front-line technical support to internal and external users across hardware, software, and peripheral technologies
Act as the first point of contact for inbound IT support inquiries, accurately gathering details for effective issue resolution and service request fulfillment
Troubleshoot end-user issues and escalate more complex problems according to established escalation procedures
Clearly document all support activities, including issue descriptions, troubleshooting steps, and resolutions, within the IT ticketing system
Perform routine maintenance and provide general support for IT hardware, software, and peripheral devices
Administer and support internal and vendor-managed software applications
Assist in the research, procurement, and lifecycle management of IT equipment and supplies
Install, configure, and deploy IT assets in accordance with departmental inventory control procedures
Support ongoing IT asset inventory tracking and reconciliation efforts
Configure and maintain endpoint management tools, including patching, antivirus, and security updates
Assist in the deployment and administration of mobile devices using Mobile Device Management (MDM) solutions
Support the setup, configuration, and maintenance of cloud-based communication platforms, including Zoom Phone
Participate in a rotating on-call schedule to ensure after-hours support coverage
Adhere to all Solarity IT policies, procedures, and compliance standards
Perform other related duties and support activities as assigned by IT leadership
Qualification
Required
Demonstrated aptitude for analytical thinking and the ability to independently research, troubleshoot, and resolve technical issues
Strong verbal and written communication skills, with the ability to effectively engage users at all technical levels
Demonstrated attention to detail, with strong organizational and problem-solving skills
Ability to manage multiple tasks and adapt to shifting priorities in a fast-paced environment
A strong commitment to delivering positive user experiences and providing responsive, empathetic support
Preferred
Working knowledge of systems and platforms including directory services, email systems, VoIP or cloud-based phone solutions, and mobile operating systems (iOS, Android, Windows)
Experience with operating system imaging and deployment tools (e.g., automated provisioning and endpoint configuration)
Familiarity with platforms used for ticketing, knowledge management, and team communication
Experience supporting users in virtual desktop or desktop-as-a-service (DaaS) environments
Exposure to IT operations tools used for alerting, patch management, mobile device management (MDM), and software deployment
Ability to work collaboratively with cross-functional teams and contribute to continuous improvement of support processes
Company
Solarity
Solarity provides the healthcare industry with an automated medical record indexing solution.
Founded in 1961
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
TA Associates
2024-06-04Private Equity
2019-11-05Acquired
Leadership Team
Andrew Fehlman
Chief Executive Officer
Recent News
Business News Americas
2025-08-27
Company data provided by crunchbase