InVision · 1 month ago
IT Support Professional
Albany, GA
Full-time
Onsite
Entry Level
$35K/yr - $60K/yr
1+ years expInvision Technologies, LLC is a regional technology management firm serving small and medium businesses, and they are seeking IT Support Professionals to join their team. The role involves delivering reactive technical support, managing client relationships, and providing exceptional customer service while resolving IT issues.
AppsCollaborationInternetMobileProduct DesignSaaSSoftwareUX Design
Responsibilities
Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support
Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting
Offer our clients a true “white-glove” support experience and exceed their expectations
Install and configure hardware and software components to ensure usability and optimal performance
Work with counterpart technicians and clients for developing solutions to meet client needs
Create and maintain thorough documentation and configurations within company tools
Identify and implement automation and continuous process improvement opportunities
Interface with third-party vendors as a liaison between client and vendor
Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients
Other duties as assigned
Qualification
Required
A high school diploma or equivalent is required
1-year computer and/or network support experience
Exceptional written and verbal communication skills
Ability and desire to learn and adapt quickly
Exceptional customer service skills
Attention to detail
Preferred
Advanced level degree or certifications are desired
Preferred certifications: Comptia A+, Network+, Security+, any Microsoft
Managed Service Provider experience
Use of PSA/Ticketing system experience
Experience as a tier 1-2 IT Support Specialist
Working knowledge of O365, Azure, Sharepoint
Benefits
Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
Employer-provided life insurance at no cost to the employee.
401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
Monthly mobile phone stipend.
Career path after 6 months to outline future career growth.
Eighteen days of paid time off annually.
Company
InVision
InVision is the visual collaboration platform powering the world’s smartest companies.
501-1000 employees
H1B Sponsorship
InVision has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$356.2MKey Investors
Spark CapitalBattery VenturesICONIQ Growth
2020-12-28Secondary Market
2018-12-11Series F· $115M
2017-11-01Series E· $100M
Leadership Team
Michael Shenkman
CEO & Board Member
Leslie Chard
Senior Vice President, General Counsel
Recent News
The Runway Ventures
2025-02-08
Company data provided by crunchbase