Alcon · 7 hours ago
Field Service Engineer - Surgical (Montgomery, AL)
Alabama, United States
Full-time
Onsite
Entry Level
2+ years expAlcon is a company dedicated to enhancing sight and global eye health. The Field Service Engineer role involves providing technical support for Alcon equipment at customer sites, including maintenance, installation, and customer communication to ensure high satisfaction and effective equipment functionality.
Health CareManufacturingMedical Device
Responsibilities
Perform corrective and preventive maintenance, retrofits, upgrades and system installations
Establish and maintain a high level of customer satisfaction
Promptly address customer concerns, quality assurance and medical safety issues
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams
Maintain all administrative responsibilities in a timely and accurate manner
Assist Sales, Clinical and In-house teams including other Field Engineers as needed
Manage inventory, keep accurate records, and promptly return unused and failed parts
Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory
Qualification
Required
Associate's degree or equivalent years of directly related experience
The ability to fluently read, write, understand, and communicate in English
2 years of Relevant Experience
Preferred
Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
Experience working with advance medical devices and with medical devices that use lasers
Accustomed to working with hospital operating room and surgery center protocols
Working knowledge of ServiceMax / CRM tools
Ability to lift 50 pounds – i.e., tools, replacement parts, etc
Travel Requirements: approximately 70% travel and some overnights as needed
Territory: Montgomery, AL within no more than 1 hour radius
Benefits
Health
Life
Retirement
Flexible time off for exempt associates
And much more
Company
Alcon
Alcon specializes in developing and manufacturing innovative medicines and devices to serve the cycle of eye care.
10001+ employees
H1B Sponsorship
Alcon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (35)
2023 (12)
2022 (15)
2021 (45)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-12-15Acquired
2002-03-21IPO
Leadership Team
David Endicott
Chief Executive Officer
Tim Stonesifer
Chief Financial Officer
Recent News
Orange County Business Journal
2025-12-24
Yahoo Finance - Business Finance, Stock Market, Quotes, News
2025-12-20
The Harvard Law School Forum on Corporate Governance
2025-12-20
Company data provided by crunchbase