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Twenty-Nine Palms Band of Mission Indians · 7 hours ago

Sr Benefits Administrator

Coachella, CA

Full-time

Onsite

Senior Level

5+ years exp

The Twenty-Nine Palms Band of Mission Indians is committed to delivering outstanding service and is seeking a Sr Benefits Administrator to oversee and strategically manage all benefits programs. This role involves ensuring compliance with regulations, managing vendor relationships, and providing exceptional customer service to team members regarding benefits inquiries.

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Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement

Deliver our Service with HEART Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Hello, Engage, Anticipate, Resolve and Thank

Serve as a primary contact and subject matter expert for team members questions, assistance and support

Adjudicate the benefits enrollment and termination process for new hires, status changes, and departing employees, ensuring all deadlines are met

Maintain all benefits data and records, ensuring accuracy and integrity within HR databases

Administer the benefits open enrollment process, including communication, employee enrollment, and data transfers

Process and reconcile all benefits-related invoices from vendors and third-party administrators (TPAs)

Act as a liaison between team members, management, and benefits vendors to resolve complex claims, coverage issues, and disputes

Prepare and present regular benefits reports to management by analyzing data from HR systems

Serve as a contact for all vendors and TPAs, ensuring they receive appropriate documentation and are held accountable for service level agreements

Support the process of annual benefits program evaluations and market analysis to compare existing plans with industry standards and make recommendations for improvements

Support and lead the development and delivery of all benefits-related communications and presentations, including annual open enrollment and new hire orientation

Administer all employees leave programs (FMLA, USERRA, etc.) to ensure compliance with company policy and federal regulations

Respond to all state disability claims and notifications

Maintain employee benefit files and perform other recordkeeping as required

Support to ensure compliance with all federal and state laws governing benefits administration, including HIPAA, PPACA, FMLA, USERRA, and COBRA

Provide strategic reports and information to the HR Director and Tribal Health Board of Trustees

Support and document the worker’s compensation claims process for all Tribal entities in coordination with safety and legal teams

Supervise all vendor visits and benefits-related events, such as wellness programs, open enrollment, and health fairs

Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS)

Present a positive image of the Tribal organization to its guests and vendors and to assist them as required

Follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment

Perform any other duties that may be assigned from time to time

Qualification

Benefits administrationHuman Resources experienceProfessional benefits certificationData analysisVendor managementCustomer serviceCompliance knowledgeCommunication skillsPresentation skills